What does a Retail Representative do?

Retail representatives perform customer service and sales duties at retail store locations. They are sometimes also known as retail store associates. They assist customers, answering their questions, helping them locate items, and providing product information. They also explain details about current store promotions and sales. They complete sales and other transactions using a cash register terminal. They manage inventory, assemble displays, and stock shelves. They assist customers with returns or other issues related to previous purchases. They are also responsible for maintaining a safe and clean store environment.

Retail representatives typically have a high school diploma, and commonly have a background in retail sales or customer service. They must have excellent communication and customer service skills. Experience operating a cash register or sales terminal is helpful.

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Average Years of Experience

0 - 1
36%
2 - 4
50%
5 - 7
0%
8+
14%

Common Skill Sets

Excellent Customer Service
Interpersonal and Communication
Spanish Speaking
Strong WORK Ethic
Outlook
Bilingual
Written Communication
Powerpoint

Retail Representative Seniority Levels

L2
Retail Representative
No Salary Reports
L3
L4
Leader of Retail
No Salary Reports
Team Member
18% made the transition
Cashier
35% made the transition
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Retail Representative Salaries

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