What does a Client Operations Associate do?
Client representatives provide customer service and assistance, often interacting with the customer by phone or using an online platform. They offer product or service recommendations, suggest solutions, and assist with troubleshooting or issue resolution. They may also help with processing orders, requesting tech support, or scheduling repairs or appointments. Representatives may also be responsible for sales and expected to meet sales-related quotas.
Client representatives typically have at least a high school diploma, although those with a college degree or business school diploma may be offered a higher starting wage. These roles require patience, excellent communication skills, and a passion for customer service. Must be comfortable with technology, including email and chat tools, along with data entry programs. These representatives must be able to work effectively in stressful situations.
Client Operations Associate Salaries
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Client Operations Associate Career Path
Learn how to become a Client Operations Associate, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.