What does a Client Solutions Manager do?

Client relationship managers are responsible for building and maintaining good relationships with clients through listening to their complaints or concerns and resolving them. They must be friendly and customer service oriented to foster positive client relationships despite the high-stress circumstances when dealing with dissatisfaction. They handle complaints and ensure they are directed to appropriate departments to resolve them and implement change. They collect client feedback about their experience and develop relationships with clients and key personnel who can help resolve their issues.

Client relationship managers elevate complaints and feedback to relevant departments, meet with clients to resolve issues and establish their needs going forward. They help sales teams upsell or cross-sell services and products and ensure both the company and clients adhere to contracts. They also study competition to find new ways to retain customers. Client relationship managers need a bachelor's degree in business administration, marketing, or related fields and a customer service background.

Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience0-1 Year

Client Solutions Manager Salaries

Average Base Pay

$116,000 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
$55K
Median: $116K
$185K
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Glassdoor Estimated Salary

Client Solutions Manager Career Path

Learn how to become a Client Solutions Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Client Solutions Manager Insights

Read what Client Solutions Manager professionals have to say about their job experiences and view top companies for this career.
Charles SchwabCharles Schwab
Relationship Specialist
4 Oct 2019

“The people that work here are great and want to see you succeed in your career.”

AmeriflexAmeriflex
Client Relationship Specialist
7 Jan 2021

“My job is important and I get to spend all day problem solving and helping people.”

ProcurementIQProcurementIQ
Senior Client Relationship Executive
27 Dec 2019

“The people they hire are genuinely nice and I enjoyed coming to work on a daily basis.”

1SEO Digital Agency1SEO Digital Agency
Client Relations Manager
19 May 2021

“Very little to no training period and then Accounts are thrown your way and it's then "your problem".”

Ascent Services GroupAscent Services Group
Client Solutions Manager
12 May 2021

“Ascent is a place where you can build a great career and set yourself up to live a comfortable life.”

VanguardVanguard
Client Relationship Associate
13 Aug 2021

“This job gives you the opportunity to join a great company and build a career.”

Charles SchwabCharles Schwab
Client Relationship Specialist
20 Nov 2020

“It is a great work schedule Monday through Friday either 8 to 4 pm or 9 to 6 pm.”

Corporate TravelerCorporate Traveler
Client Relationship Manager
5 Dec 2019

“It is a great young atmosphere that keeps things fun and lively.”

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Client Solutions Manager Interviews

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Client Solutions Manager jobs