What does a Grocery Manager do?
Grocery managers oversee the daily operations at grocery stores and big-box retailers with a grocery department and oversee all grocery store staff. As managers, they resolve any employee disputes that arise, direct staff, assign duties, and discipline staff if needed. They're also responsible for scheduling shifts and vacation days, and when necessary, they dispense employee paychecks on the agreed-upon schedule. They hire and train new grocery store staff members and operate cash registers and ring up customer purchases.
Grocery managers regularly inspect the store to determine what tasks need to be completed by staff and monitor inventory and update logs. They pay close attention to store inventory, looking for expired or spoiled items, empty shelves, retail areas, messes, or spills that need clean up. They listen to customer complaints and work together to find satisfying resolutions, including a refund or store credit, and they reconcile store transactions and prepare bank deposits. Grocery managers need a high-school diploma or GED and pass work experience in management or a grocery department
- Maintain a complete understanding of and adherence to company guidelines, policies and standard practice.
- Observe and correct all unsafe conditions that could cause associate or customer accidents.
- Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience.
- Understand and follow Food Safety and Workplace Safety guidelines and procedures.
- Communicate and maintain team member safety and security standards.
- Communicate company, department, and job specific information to associates.
- Serve as the mentor and coach for all team members.
- Order and maintain grocery, frozen foods, and dairy products.
- Execute all defined inventory accuracy and inventory control procedures daily.
- Maintain an awareness of inventory/stocking conditions and note any discrepancies in inventory.
- Assist in planning, organizing and supervising the inventory process.
- Collaborate with associates and promote teamwork to help achieve company/store goals.
- Develop adequate scheduling to manage customer volume throughout hours of operation.
- Coordinate repair and maintenance work with vendors, equipment suppliers and technicians.
- Bachelor's Degree in business.
- Demonstrated strong leadership abilities, including training and mentoring employees.
- Solid computer skills.
- Basic understanding of planograms.
- Meticulous attention to detail.
Grocery Manager Career Path
Learn how to become a Grocery Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Grocery Manager Insights
Publix“Honestly one of the best jobs for young and old people just trying to get by and have a job.”
Fortino's Supermarkets“Not many benefits but expected”
MarketsandMarkets“Staff is fun and understanding”
Publix“Holiday bonuses and profit sharing are nice.”
Food Lion“Pay is not that good compared to its competitors”
Food Lion“Good Pay (could be better)”
Real Canadian Superstore“Great people to work with”
Gentiva“Not great work life balance”
Frequently asked questions about the role and responsibilities of a Grocery Manager
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