What does an Implementation Specialist do?

Implementation specialists use their technical knowledge to install, monitor, and customize clients’ systems after an initial purchase of hardware or software. They ensure a client doesn't only buy a product but has a positive experience with it. To ensure this happens, they talk with clients, collect data, customize features, define objectives, and provide relevant training sessions. Implementation specialists act as the primary point of contact for a client and initiate implementation processes as quickly as possible.

Implementation specialists talk with clients to get a detailed picture of what they want, need, and desire and must ensure they identify each client’s unique priorities. Implementation specialists customize the client system to suit their individual needs, which typically involves importing pre-existing client data, designing custom interfaces, modifying metrics, and creating customized reports. Implementation specialists also demonstrate the system and its features. When a client is satisfied, they move forward by teaching them how to use their new system. Implementation specialists need a bachelor's degree in computer science or related fields.

What responsibilities are common for Implementation Specialist jobs?
  • Maintain project economics while maintaining flexibility for unanticipated issues.
  • Analyze complex ideas or proposals and build a range of meaningful recommendations.
  • Use data and insights to inform conclusions and support decision-making.
  • Work and counsel with client on system and service configuration efforts, product adaptation and business best practice solutions.
  • Provide both large group and individualized training and coaching in support of basic and advanced skills.
  • Organize and lead training activities, ongoing site coordination, facilitate conference calls and meetings, data collection, and report writing.
  • Oversee formal hand-off of system and operational services to other departments/clients.
  • Proactively gather information to understand customer needs, and appropriately set expectations with the customer.
  • Develop a point of view on key global trends and how they impact clients.
  • Create a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of the team members.
  • Perform analysis, set-up, testing and validation for various projects while ensuring steller service while minimizing financial exposure.
  • Effectively communicate with all business partners ensuring appropriate and timely updates to any potentially impacted group or individual.
  • Review and verify documentation for compliance and operational accuracy, audit plan design for inefficiencies.
  • Build and maintain client relationships throughout consulting engagements and ensure customer satisfaction.
What are the typical qualifications for Implementation Specialist jobs?
  • Bachelor's or Graduate's Degree in business, computer science, software engineering or information management systems or equivalent experience.
  • Experience with BIM, MEP, P6, and Swpp software and systems.
  • Fluency in OSHA rules and protocols.
  • Comfortable with budget planning, cost estimates, and project build outs.
  • Able to process change orders.
  • A leader and problem solver with demonstrated time management strength.
  • Sound attention to detail and work ethic.
  • Prior experience as a consultant.
  • Able to collaborate with colleagues and clients.
EducationBachelor's Degree
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.5 ★
Avg. Experience2-4 years

Implementation Specialist Salaries

Average Base Pay

$3,852 /month
Same as national average
Not including cash compensation
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Median: $4K
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Glassdoor Estimated Salary

Implementation Specialist Career Path

Learn how to become an Implementation Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Implementation Specialist
Senior Implementation Specialist
Implementation Specialist

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Implementation Specialist Insights

Read what Implementation Specialist professionals have to say about their job experiences and view top companies for this career.
SafetyChain SoftwareSafetyChain Software
Implementation Specialist
4 Apr 2023

“Pay could be better but not terrible and maybe that’s just my salary for my role starting out.”

University of Texas at AustinUniversity of Texas at Austin
Program Implementation Specialist
11 Mar 2021

“TXOC worked with my schedule and it was great working with educators to further higher education.”

ECi Software SolutionsECi Software Solutions
Implementation Specialist
15 Apr 2023

“Annual reviews do not determine merit increases Bonuses are based on EBITA and not employee performance or merit.”

Implementation Specialist
14 Sept 2022

“There is unlimited PTO and the option to work from home depending on your role and department.”

System AutomationSystem Automation
Implementation Specialist
27 Apr 2021

“My training was cut short and I was forced to finish training on my own.”

Implementation Specialist
8 Dec 2022

“The team is understaffed and we’re still expected to produce at the same rate and quality.”

Implementation Specialist
2 Oct 2021

“The best benefit package that I have ever seen in the insurance industry and I have worked at 5 carriers.”

Implementation Specialist
7 Jan 2021

“Makes working with the team really easy and enjoyable because you know you're not alone.”

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Implementation Specialist Interviews

Frequently asked questions about the role and responsibilities of an Implementation Specialist

When working as an Implementation Specialist, the most common skills you will need to perform your job and for career success are SAP FICO, Microsoft Office Suite, Business Processes, Written Communication and Powerpoint.

The most similar professions to Implementation Specialist are:
  • Payroll Specialist
  • Payroll Manager
  • Payroll Analyst
  • HRis Analyst

The most common qualifications to become an Implementation Specialist is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

Payroll Specialist
38% skills overlap
Payroll Manager
38% skills overlap
Payroll Analyst
38% skills overlap
HRis Analyst
13% skills overlap

Implementation Specialist jobs