What does an IT-Administrator do?

Information technology (IT) administrators maintain a company's IT network, servers, and security systems. They work in a company's IT department and may manage ticket queues and set departmental priorities. They travel to remote sites and customer locations to resolve issues with software and hardware. They oversee organizations’ computer systems, manage IT teams, maintain information systems and networks, upgrade and install new hardware and software, and perform troubleshooting techniques.

IT administrators perform diagnostics tests, debug sand procedures to optimize computer systems and document processing fees. They are responsible for backing up and archiving data and developing data retrieval and recovery procedures. They design and implement efficient end-user feedback and error reporting systems and supervise IT department employees. They remain up to date with advancements and best practices in IT administration and need a bachelor's degree in computer science, information technology, information systems, or related fields and at least two years of experience in a similar role.

What responsibilities are common for IT-Administrator jobs?
  • Provide basic support for software, hardware, peripherals, and network access.
  • Escalate critical issues/bugs to necessary parties including IT, Application Support and/or developers for resolution.
  • Develop and maintain technical documentation of systems and network.
  • Support CRM structure to align with overall corporate strategy and business unit needs.
  • Track, prioritize and document requests using an IT support request system.
  • Provide technical support, advice and documentation to the Corporate IT team
  • Install and configure new servers, workstations, and other IT equipment.
  • Gather and document business requirements, formulate use cases, track requirements, provide status and ensure quality of solution throughout the project.
  • Handle hardware and software failures for field personnel and make quick and efficient decisions to properly identify the problem and correct.
  • Research various problems to provide appropriate responses to end users, ability to perform basic troubleshooting and assist users through simple procedures.
  • Install, diagnose, repair, maintain, and upgrade all end-user devices and equipment to ensure optimal performance.
  • Duties include information assurance, general application support/installation, system troubleshooting, and other duties related to system/user support.
  • Manage data / systems backup, migration and disaster recovery.
  • Identify and document projects to improve support.
What are the typical qualifications for IT-Administrator jobs?
  • Bachelor's Degree in computer science, engineering, information systems or information technology, or equivalent experience.
  • Fluent in a variety of programming languages, software, and systems.
  • Hands-on experience with Jira and similar agile project management tools.
  • Able to work in an environment using cloud systems.
  • Comfortable with Enterprise Resource Planning programs and tools.
  • Strong computing and scripting skills.
EducationBachelor's Degree
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

IT-Administrator Salaries

Average Base Pay

$3,000 /month
Same as national average
Not including cash compensation
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Median: $3K
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Glassdoor Estimated Salary

IT-Administrator Career Path

Learn how to become an IT-Administrator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Information Technology Administrator
Senior Information Technology Administrator

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

IT-Administrator Insights

Read what IT-Administrator professionals have to say about their job experiences and view top companies for this career.
Vertical KnowledgeVertical Knowledge
LAN Administrator
16 Jun 2021

“I found it hard to do my job because the security/inconvenience tolerance is quite low.”

CACI InternationalCACI International
JIRA Administrator
14 Nov 2022

“I was able to create a relationship with some of the corporate people which was nice.”

Evision TechnoserveEvision Technoserve
IT Administrator
4 May 2023

“I would like to thank all the trainers for giving me such an effective training.”

Unitrade Management Services
IT Administrator
10 Oct 2022

“Great opportunity for career improvement/advancement as well as furthering your education in your chosen career path.”

IT Administrator
7 Jan 2022

“Good and friendly environment to work”

IT Support Administrator
13 Jan 2021

“Some good and fun staff to work with.”

IT Administrator
29 Jul 2021

“Zero Work and Family and Life balance.”

Senior IT Administrator
15 Mar 2022

“workers and I have an amazing manager who supports and is invested in developing my skillset.”

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IT-Administrator Interviews

Frequently asked questions about the role and responsibilities of an IT-Administrator

When working as an IT-Administrator, the most common skills you will need to perform your job and for career success are Windows Server 2008, Operating Systems, Microsoft Office Suite, Active Directory and Configuration.

The most similar professions to IT-Administrator are:
  • IT Consultant
  • Information Technology Specialist
  • Information Technology Manager
  • It

The most common qualifications to become an IT-Administrator is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.

Related Careers

IT Consultant
No skills overlap
Information Technology Specialist
13% skills overlap
Information Technology Manager
No skills overlap
25% skills overlap

IT-Administrator jobs