What does a Senior Customer Service Manager do?

Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction. They supervise and manage a customer service team and train staff members to provide high-quality customer service while ensuring that company policies are followed. They also handle inquiries due to customer disputes and issues.

Customer service managers interact with customers daily by taking their questions and responding to them, and guiding them to the appropriate departments, individuals, or services. They are responsible for onboarding new employees and training them according to their expertise and skills, and they create and implement effective customer loyalty programs. Customer service managers need a bachelor's degree in business administration or related fields alongside experience in customer service and as a supervisor.

EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

Senior Customer Service Manager Salaries

Average Base Pay

$155,000 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
$150K
Median: $155K
$160K
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Glassdoor Estimated Salary

Senior Customer Service Manager Career Path

Learn how to become a Senior Customer Service Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L3
Senior Customer Service Manager
$155,000/yr
L4
See Career Path

Senior Customer Service Manager Insights

Read what Senior Customer Service Manager professionals have to say about their job experiences and view top companies for this career.
HarrodsHarrods
Customer Service Manager
29 Nov 2020

“Can be superficial and you have to be liked to progress in your career path.”

So EnergySo Energy
Customer Service Manager
23 Oct 2019

“Customer service team are great to work with and helping all our customers with amazing service.”

Harris TeeterHarris Teeter
Assistant Customer Service Manager
21 Sep 2020

“Because it’s grocery good employees are worked to death and lazy employees stuck around and do nothing.”

Devoted HealthDevoted Health
Customer Service Supervisor
18 Nov 2020

“Competitive wages (I started out in the Guide role and the hourly wage was the best I'd seen in the area)”

Woolworths GroupWoolworths Group
Customer Service Supervisor
8 Nov 2021

“If you love the people you are working with it is quite an enjoyable role.”

Voo Veterinary Group
Customer Service Manager (CSM)
29 Sep 2021

“I started as a customer care advisor receiving on the job training which was hugely beneficial because it gave me point of reference and understanding.”

WingSweptWingSwept
Customer Service Supervisor
27 Aug 2019

“This includes a commitment to personal development such as offering free classes on a variety of topics ranging from parenting and marriage to personal finance.”

TeleperformanceTeleperformance
Customer Service Manager
7 Dec 2020

“The salary is good and the job can be quite enjoyable”

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Senior Customer Service Manager Interviews

Related Careers

Call Center Representative
$26,400
No skills overlap
Customer Relations
$49,000
No skills overlap
Office Manager
$70,000
Executive Assistant
$36,000

Senior Customer Service Manager jobs

Frequently asked questions about the role and responsibilities of a senior customer service manager

The most similar professions to senior customer service manager are:
  • Call Center Representative
  • Customer Relations
  • Office Manager
  • Executive Assistant

The most common qualifications to become a senior customer service manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.