What does a Senior Customer Service Manager do?
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction. They supervise and manage a customer service team and train staff members to provide high-quality customer service while ensuring that company policies are followed. They also handle inquiries due to customer disputes and issues.
Customer service managers interact with customers daily by taking their questions and responding to them, and guiding them to the appropriate departments, individuals, or services. They are responsible for onboarding new employees and training them according to their expertise and skills, and they create and implement effective customer loyalty programs. Customer service managers need a bachelor's degree in business administration or related fields alongside experience in customer service and as a supervisor.
Senior Customer Service Manager Salaries
Average Base Pay
Senior Customer Service Manager Career Path
Learn how to become a Senior Customer Service Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Senior Customer Service Manager Insights
“Can be superficial and you have to be liked to progress in your career path.”
“Customer service team are great to work with and helping all our customers with amazing service.”
“Because it’s grocery good employees are worked to death and lazy employees stuck around and do nothing.”
“Competitive wages (I started out in the Guide role and the hourly wage was the best I'd seen in the area)”
“If you love the people you are working with it is quite an enjoyable role.”
“I started as a customer care advisor receiving on the job training which was hugely beneficial because it gave me point of reference and understanding.”
“This includes a commitment to personal development such as offering free classes on a variety of topics ranging from parenting and marriage to personal finance.”
“The salary is good and the job can be quite enjoyable”
Senior Customer Service Manager Interviews
Senior Customer Service Manager jobs
Frequently asked questions about the role and responsibilities of a senior customer service manager
- Call Center Representative
- Customer Relations
- Office Manager
- Executive Assistant
The most common qualifications to become a senior customer service manager is a minimum of a Bachelor's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.