What does a Support Consultant do?

Support consultants provide specialized support services to businesses and organizations to assist with a range of critical operational functions. These consultants often have expertise in a particular business area, such as accounting, marketing, or cybersecurity. They evaluate the organization’s primary or urgent needs, create a strategic action plan, and implement systems and solutions to address those needs and help achieve business objectives. They may also serve as an internal subject matter expert to provide guidance and advice in their area of expertise, and may create training guides or other materials.

Support consultants typically have at least a bachelor’s degree in their field of expertise, although an advanced degree is an asset. They have extensive experience in that field, including roles with project management responsibilities. They also must have excellent analytical skills.

What responsibilities are common for Support Consultant jobs?
  • Develop and provide youth-specific activities related to case plan.
  • Ensure minimum quality assessments are completed on each call center member.
  • Monitor success of interventions and report to team lead.
  • Interact on a day-to-day basis with members of a core set of key internal partners, including risk, technology, control, legal, and compliance, to support the ongoing semi-annual rate reevaluation process.
  • Address disciplinary and performance opportunities quickly, consistently, fairly, and in accordance with organizational policy and process.
  • Participate in the on-call after hours escalation support team rotation.
  • Attend required meetings, training sessions, supervision, briefings and program activities.
  • Develop and maintain strong relationships across internal audit and other stakeholders, such as regulatory agencies.
  • Develop, implement, and monitor risk-based programs to identify, assess and mitigate any operational risk that arises from inadequate or ineffective controls.
  • Consult with businesses to develop corrective action plans and effectively manage change.
  • Define client needs and develop plan for delivery of solutions.
  • Maintain client and case confidentiality per HIPAA, state and agency standards.
  • Provide timely feedback, coaching and monitoring of development plans.
  • Strengthen client and business partnerships by identifying opportunities for process improvement.
  • Identify and implement process improvements to create efficacies and reduce risk.
  • Effectively communicate with the transitions team on how the tasks are going and if there are any risks.
  • Interface with other departments and vendors to resolve problems.
What are the typical qualifications for Support Consultant jobs?
  • Bachelor's or Graduate's Degree in business, computer science, or information systems.
  • Fluency in HTML, SQL, JAVA, SAP TM, Linux, D365 and cloud software, systems, and protocols.
  • Demonstrated collaboration and advocacy skills alongside attention to detail, problem solving, and time management skills.
  • Demonstrated confidence and critical thinking skills.
  • Experience with crystal reports and frameworks.
  • Prior experience as a consultant.
  • Comfortable with selecting, renewal, scripting, and shell scripting.
Education--
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.5 ★
Avg. Experience2-4 years

Support Consultant Salaries

Average Base Pay

$4,000 /month
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
$3K
Median: $4K
$9K
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Glassdoor Estimated Salary

Support Consultant Career Path

Learn how to become a Support Consultant, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Support Consultant

Years of Experience Distribution

0 - 1
3%
2 - 4
47%
5 - 7
29%
8+
21%
Not including years spent in education and/or training

Support Consultant Insights

Read what Support Consultant professionals have to say about their job experiences and view top companies for this career.
UC IrvineUC Irvine
Student Computer Support Consultant
10 Jun 2022

“My manager was very flexible with my hours and worked with me to adjust them to my schedule.”

Novel OfficeNovel Office
Systems Support
21 Mar 2022

“Novel office is good place to work and its infrastructure is great.”

BirlasoftBirlasoft
Product Support Consultant
22 Feb 2022

“Best place to work and learning is way too good.”

ConduentConduent
Support Consultant
19 Aug 2021

“Good and well balanced work life.”

FinastraFinastra
Software Support Consultant
11 Sept 2020

“High starting pay but slow career development.”

Weil GotshalWeil Gotshal
IS Support Consultant
17 Nov 2021

“Good people everyone helpful.”

FinanSysFinanSys
Support Consultant
11 Aug 2021

“They offer many progression opportunities no matter what stage you are at in your professional career.”

Wells FargoWells Fargo
Business Support Consultant
29 Apr 2021

“Job satisfaction depends on what department you work in because the quality of the management is highly variable.”

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Support Consultant Interviews

Frequently asked questions about the role and responsibilities of a Support Consultant

The most similar professions to Support Consultant are:
  • Support Technician
  • Support Specialist
  • Software Engineer
  • Software Developer

Related Careers

Support Technician
No skills overlap
Support Specialist
$50,000
No skills overlap
Software Engineer
$80,000
No skills overlap
Software Developer
$80,000
No skills overlap

Support Consultant jobs