ADP FAQ

Have questions about working at ADP? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at ADP.

All answers shown come directly from ADP Reviews and are not edited or altered.

65 English questions out of 65

August 17, 2021

Does ADP offer relocation assistance?

Pros

Benefits, good coworkers, decent pay, nice time off package, a very inclusive environment, benefits start day 1

Cons

Time off not allowed at end of year, misleading about "call blocks" included with this position (they are not just blocks but you are also expected to take any incoming call for anyone's client if it goes to your line, effectively also making you tier 1 support for payroll), often get stuck not transitioning your clients to Service after implementation (which means you have to perform Payroll Advisor duties as well for those clients) Training for payroll was absolutely non-existent, resources for internal processes and policies also very sparse This is an hourly position where you're not allowed to take overtime yet also given so much work you have no choice but to take overtime.Your counterpart the Implementation Consultant both makes more money and is salaried. They have a broader scope but hold far fewer clients than you.

Advice to Management

Training and development are vital. Needs to be much better, especially for a company this size and old. Also fight for your people when upper management wants to add even more duties to their workload. Don't just shrug and answer "that's the way it is" when they have concerns.

Benefits, good coworkers, decent pay, nice time off package, a very inclusive environment, benefits start day 1

August 17, 2021

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December 19, 2021

Does ADP offer massages?

Pros

I enjoyed being around my co-workers, with some I have made long-lasting friendships. I liked that they had unlimited free coffee, would do free food once in a while, and had a lot of cool perks (gym, in-house doctor, etc). I thought management was very understanding even though the work-life balance wasn't great, they tried their best to accommodate.

Cons

The work-life balance wasn't great. Even when they didn't have mandatory overtime, you still had days where you got a call 10 minutes (or less) before your shift and were stuck for 2 hours sometimes. I didn't like that you're thrown into the fire while helping rude customers on issues that you weren't trained on and there wasn't enough in-person support where you could resolve the issue in a timely manner, you would be stuck on a call a lot longer than needed just because you couldn't get an answer quick enough or you would spend a lot of time trying to understand what the support specialist is telling you so you can be comfortable enough to explain the answers/issues to the client. I also realize that I am more of a behind-the-scenes kind of person so customer service, especially at this level isn't suitable for me. I thought the medical insurance was way too high for what you get. I was paying over $100 a month for high deductibles, my medication cost me $329 recently; where my old employer was $30 a month and I was paying $15 for my medication.

I liked that they had unlimited free coffee, would do free food once in a while, and had a lot of cool perks (gym, in

December 19, 2021

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July 10, 2021

Does ADP offer dental insurance?

Pros

Excellent benefits. The company provides 401K medical dental all the basics and then tuition reimbursement and a bunch of other extras like adoption assistance.

Cons

Work life balance can suffer during peak times of year. Internal systems outdated and difficult to navigate.

Advice to Management

Spend more to upgrade systems faster for internal support.

The company provides 401K medical dental all the basics and then tuition reimbursement and a bunch of other extras like adoption assistance.

July 10, 2021

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May 16, 2021

Does ADP offer parental leave?

Pros

Friendly, accountable, good vision, flexible, day work

Cons

Long working hours, vacation, insurance, work from home, maternity

Long working hours, vacation, insurance, work from home, maternity

May 16, 2021

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July 21, 2020

Does ADP have a pension plan?

Pros

Offers work from home on a needed basis, weather etc.

Cons

Once you reach a certain pay level or age, your position will be 'eliminated' MANY tenured employees let go because of pay level and pension benefits which are no longer offered.

Once you reach a certain pay level or age, your position will be 'eliminated' MANY tenured employees let go because of pay level and pension benefits which are no longer offered.

July 21, 2020

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65 English questions out of 65

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