Alliance Data FAQ

Have questions about working at Alliance Data? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Alliance Data.

All answers shown come directly from Alliance Data Reviews and are not edited or altered.

48 English questions out of 48

August 10, 2019

Does Alliance Data offer massages?

Pros

Nothing at this place is a pro. I guess the free ice is.

Cons

Everything, avoid this place at all costs. This is not work that a human being should have to endure. You will be calling people whom don't pay their bills and have to explain to grown adults that you get a late fee when you don't pay. You will be yelled at all day by people who racked up tons of CC debt and have to listen to every lame excuse in the book. The ranking system is beyond unbalanced, it's so unbalanced that basically if you take time off you will rank good for one month, but will count against you in the future months... then you're stuck without bonuses for months on end. Meanwhile the top ranking people have cheated their way up there by collecting payments over 12 months when the rule was only set up 3 months of payments. So if you follow the rules, you will get screwed. Then when you're stuck in this situation you will have 3 different managers barking down your neck because you can't catch up, constantly threatening you with firing.

Advice to Management

Your leadership sucks. Your CEO stepped down and was replaced by Melissa Miller whom is so dense she thinks by extending credit to EVERYONE it will help the business. She is an idiot. The place is going to sink in the next year.

I guess the free ice is.

August 10, 2019

See answer

April 4, 2019

Does Alliance Data offer relocation assistance?

Pros

Flex schedule Awesome benefits package Monthly incentive bonuses

Cons

Inexperienced management Grew too fast Hires anyone off the street

Awesome benefits package

April 4, 2019

See answer

January 15, 2020

Does Alliance Data offer parental leave?

Pros

I use to be proud to work at this company and over the past few years the company has gone completely downhill. The company does offer great flexibility, work from home options and PTO/benefits but it’s not worth it when you’re scared of being laid off everyday.

Cons

No job security and morale is horrible. Everyone walks around the office scared because they don’t know if they will be laid off next. Maternity leave is HORRIBLE and leadership no longer cares about their employees. I would never recommend someone to work at this company. They completely blindsided employees and laid off 400 people right before the holidays. The culture is no longer there and it’s sad senior leadership made so many poor decisions to let the company crumble.

Advice to Management

Stop acting like you care about your associates when you treat them like they are all disposable.

Maternity leave is HORRIBLE and leadership no longer cares about their employees.

January 15, 2020

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June 24, 2021

Does Alliance Data offer malpractice insurance?

Pros

Make your own schedule from Sunday to Saturday. In this position, you can log into the system and change your schedule the day/night before. Generous pay with decent bonuses. Nice amount of PTO. Ok insurance plan, pretty affordable and start within a week or two of you starting. 401k match (I believe it was 5% match). Immediately vested. Lots of professional development, and learning opportunities. Understanding supervisors who understood stuff happens and authorized time off in other jobs that wouldn't. Some of the bosses (team leads, supervisors, and managers) really want to listen and improve themselves to be better bosses. Lots of games/contests to win prizes (gift cards & cash). Holiday dinners (during the lunch time) free. Yearly holiday bonus. Can work remotely with nearly all of their positions.

Cons

Their computer systems are always going down. Their main systems were developed in house, I believe, and they keep those systems when other systems might be better. Customers make it stressful as they yell and are very demanding. Imagine having an argument for your whole shift as for many customers go to war to talk with us. Company does not care about the customers. All they care about is money (more on that later!) Some of the team leads, supervisors, and managers do NOT care what goes on which violate laws and/or their own policy and procedures. (more on that later!) They claim "family" environment, but it's just another job. You don't fire grandma, and they shouldn't either. They claim "an open door policy" but it isn't. Many individuals in power go behind your back and tell whatever you said to the person you were reporting. Or, they will ignore or take no action when they should. In the last three years they've been through 3 (yes, you read that right! THREE!) CEOs. Obviously, they DO NOT care about the employees as they claim (remember they said we're family, right?) nor do they care about the customers! They fire departments the day of without notice. Yes, they may have gotten a severance package, but remember they're family and have an open door policy. Why are you firing grandma, mom, brother and sister? (Obviously, I'm being factious here to a point, BUT you see they don't "do as they say" or what they publish.) They've had many lay offs recently to my knowledge, two in 2019, two in 2020 and one in 2021. They hire foreign people instead of local people to save money. Remember how former President Trump said to keep jobs here? Well, Alliance Data Systems did not care. They fired multiple departments. But, hey, we're family and have an open door policy (NOT!). Now more about my job - they do not care about the customers. They want them to pay all the fees. They LEGIT wanted us to waive only $5 of a $30/$40 late fee to help the customer out. I've never in my life had a creditor only offer a partial refund of a late fee. Also, we have to obtain many numbers so we have to get the customers to pay so many coworkers cheat to get them. Yes, you guessed it, the higher up positions simply do not care if you cheat as they do nothing if the person gets reported. In the end, you'll likely end up hating your life as you don't like the people you interact with: the customers and your coworkers. I now suffer from PTSD and very bad anxiety. Do not listen to all the fluff they say. Do what's best for you if you decide to work here. They see you just as a number. As you should see them, just as another employer who you do your job well and clock out. Don't let them make you feel bad if you can't participate in over time or their charities - they do do that, too, make you feel bad because YOU don't (or can't) work OT or donate to the charities they're sponsoring. In the end, I wouldn't recommend them but if you do decide to work there, please research them as I am not lying about anything I said.

Advice to Management

Merge with Citi bank, Synchrony Bank, or TD Bank as you don't know what you're doing in this industry. However, you guys don't care about feedback as it shows in my time there with you. Don't bother responding (you probably will, though) as it's just more fluff of you acting like you care, but you don't.

Ok insurance plan, pretty affordable and start within a week or two of you starting.

June 24, 2021

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March 18, 2021

Does Alliance Data assist with or provide childcare?

Pros

Good bonuses and benefits for employees

Cons

Some goals were unachievable some months

Good bonuses and benefits for employees

March 18, 2021

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48 English questions out of 48