HealthTap FAQ

All answers shown come directly from HealthTap Reviews and are not edited or altered.

11 English questions out of 11

June 1, 2018

How are senior leaders perceived at HealthTap?

Pros

The new VP Engineering is experienced and hands-on, and is taking pains to fix engineering. He is the missing piece and a balancing factor in the engineering team that the company needed for a long time. The CTO, who was everywhere before, can now focus on the design and the quality of the product.

Cons

The new CEO is a super-delegator... which is good and bad. Good because he is empowering leadership within teams, bad because he is not getting his hands dirty. My thought, HealthTap is still a fragile startup, not a multi-national bank, and the CEO must get his hands dirty. Delegation fosters bureaucracy and that is an anti-pattern for startup. The new COO is a buffoon and one thing every employee knows about him is that he handled big products in his previous jobs, because he just can’t stop talking about his previous jobs . He has no idea about what market needs, constantly complains about lack of resources, and plays favorites. Also, I thought investors replaced Ron and brought in their own executives to stop high attrition, or at least that is what they wanted us to believe. Well, attrition right now is at its highest rate with 7 employees leaving in the month of May for google, uber and box etc. New management has done nothing to address attrition, on the contrary, they ask leaving employee to hush and leave without announcements or goodbyes.

Advice to Management

The company is now riddled with politics and nepotism. Those who have energy to play the 'startup' game amid this chaos are getting shiny titles. The ground reality is that HealthTap is now 8 years old with just okay valuation. Employees who have been here long have already paid their debt and have no energy left to give a rebirth so the new executives can look great. They will continue to leave unless management removes politics and makes it a growth platform and fun place for everyone.

The new CEO is a super-delegator... which is good and bad.

June 1, 2018

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April 1, 2019

How is management perceived at HealthTap?

Pros

Good mission, a lot of smart engineers when I first joined

Cons

NO promotion, Underpaid, a lot of extremely bad engineers and PMs that only make things worse, HR determined not responding your emails or calls after you leave, so you cannot get your work history or purchasing stock options. Don't be fooled by the reviews that the new management is doing any good, old and new management teams are just equally bad. Turnover rate is still as high.

Advice to Management

Keep good talents! But that's clear won't happen if you keep so many extremely bad people. Start doing performance review as soon as possible but clearly won't happen as well since HR just sit there doing nothing everyday.

Don't be fooled by the reviews that the new management is doing any good, old and new management teams are just equally bad.

April 1, 2019

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November 26, 2018

What is the company culture like at HealthTap?

Pros

The Purpose What we're building here legitimately improves the quality of life for people all over the world. It's still very much business, but you also get a sort of "self-actualization bonus" with every paycheck that few companies in Silicon Valley can match. The People I've rarely worked with finer colleagues. The company culture tends to favor those who are not only smart and dedicated, but also open and collaborative. I've found real camaraderie and genuine friendships here at HealthTap, and I know I'm far from the only one. The Perks The pay and benefits package is competitive for the area and sector, so that's certainly a good thing. More intangibly, but of equal import, we have a lot of fun! There are lots of parties and company-sponsored events, the food is good, and there's a real effort to make the office a place you want to come back to day in and day out.

Cons

The company has spent the last several months executing a pivot from B2C to B2B2C. While absolutely necessary, transitions like this are always difficult for the rank and file because of all the uncertainty they bring -- not to mention all the organizational and operational changes. People are still settling in to their new normals, and that can create friction for everyone. New people especially may have difficulty finding their place. Another issue is that the healthcare industry itself is highly regulated and institutionally conservative. Deals can take what seems like an eternity in startup time. That's not a "con" per se, just something that everyone should be aware of and comfortable with before joining the company.

Advice to Management

Hire more people. We're already putting real resources into both acquisition and retention, but we have to keep ramping up if we're going to achieve the kind of growth we're aiming for. Don't toss the baby with the bathwater. The company has undergone a number of necessary changes and course corrections over the last six months. Because of that, HealthTap is a far happier place to work than ever before. Only we need to make sure that we don't lose the cultural elements that actually bound us together before.

The company culture tends to favor those who are not only smart and dedicated, but also open and collaborative.

November 26, 2018

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November 5, 2020

What are co-workers like at HealthTap?

Pros

Had a job, genuinely smart colleagues

Cons

Narrow minded leaders, no revenue, zero focus

Advice to Management

Sell to the first person who walks in the door and release your indentured development staff that you keep chained to their desks with immigration red tape.

Had a job, genuinely smart colleagues

November 5, 2020

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November 26, 2018

What is the salary like at HealthTap?

Pros

The Purpose What we're building here legitimately improves the quality of life for people all over the world. It's still very much business, but you also get a sort of "self-actualization bonus" with every paycheck that few companies in Silicon Valley can match. The People I've rarely worked with finer colleagues. The company culture tends to favor those who are not only smart and dedicated, but also open and collaborative. I've found real camaraderie and genuine friendships here at HealthTap, and I know I'm far from the only one. The Perks The pay and benefits package is competitive for the area and sector, so that's certainly a good thing. More intangibly, but of equal import, we have a lot of fun! There are lots of parties and company-sponsored events, the food is good, and there's a real effort to make the office a place you want to come back to day in and day out.

Cons

The company has spent the last several months executing a pivot from B2C to B2B2C. While absolutely necessary, transitions like this are always difficult for the rank and file because of all the uncertainty they bring -- not to mention all the organizational and operational changes. People are still settling in to their new normals, and that can create friction for everyone. New people especially may have difficulty finding their place. Another issue is that the healthcare industry itself is highly regulated and institutionally conservative. Deals can take what seems like an eternity in startup time. That's not a "con" per se, just something that everyone should be aware of and comfortable with before joining the company.

Advice to Management

Hire more people. We're already putting real resources into both acquisition and retention, but we have to keep ramping up if we're going to achieve the kind of growth we're aiming for. Don't toss the baby with the bathwater. The company has undergone a number of necessary changes and course corrections over the last six months. Because of that, HealthTap is a far happier place to work than ever before. Only we need to make sure that we don't lose the cultural elements that actually bound us together before.

The pay and benefits package is competitive for the area and sector, so that's certainly a good thing.

November 26, 2018

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11 English questions out of 11