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      Loopio

      Engaged employer

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      What is the salary like at Loopio?

      Loopio reviews

      Transition is a positive, in this case

      Senior leadership team
      Current employee
      Toronto, ON
      Recommend
      CEO approval
      Business outlook

      Pros

      - A product that’s a true pain reliever in its industry, not just a vitamin - Fantastic perks, including competitive salary and paid time off - Clear growth paths across the company - A supportive and empathetic leadership team - Wonderful collaborators and smart folks across the organization

      Cons

      - Industry competition and pressure in the age of AI - Challenges with speed of execution and delivery (a build-up of lots of legacy over the years: code, people, and thinking)

      3
      avatar
      Loopio Response
      now
      Thank you for the thoughtful feedback. We're proud of the impact our product is having and the strong team behind it. We hear you on the challenges especially with legacy systems and AI disruption and we're working intently to simplify and move with greater focus.Your thoughts on creating a balance between people and performance really resonates as this is something that is top of mind for our leadership team! Thanks again for taking the time to share your perspective. Senior Director, Talent and People Ops

      Lost its way fast

      Looper
      Current employee
      Toronto, ON
      Recommend
      CEO approval
      Business outlook

      Pros

      - Remote with no chance of being forced into office - Some amazing, intelligent, highly motivated coworkers - Exceptional work life balance - Fair salary - Vacation and sick days are pooled together and can be used easily and as needed

      Cons

      - C suite has not once acknowledged their role in Loopio's struggles - Spent an exorbitant amount of money on an acquisition that left the company severely financially strained - 2 layoffs within 6 months. One round of layoffs made to allocate money to India. Meanwhile the leadership continues to claim that they're a "people first" company while making business first moves - Many privileges removed or reduced. For example, "mastery budget" slashed in half, 3/5 company long weekends removed, office has been permanently shuttered - 2.25% flat raises across the board (aka the whole company took a pay cut for 2024 since this doesn't meet nation-wide inflation). No variation for individual performance. Also promotions are frozen for the next quarter - All of the senior leadership on the HR/People team have departed - Many departures so far in 2024 from every department putting a strain on customer support and engineering departments - Leadership is willing to derail company roadmaps just to chase a single whale. No ability to retrospect or assess if a customer is actually right for the company.

      21
      avatar
      Loopio Response
      now
      Thank you for taking the time to share your detailed feedback. It is great to see that you value our remote-first environment, as well as our PTO policies and benefits. And more importantly, it is great to see how much you value the intelligence and ambition of your fellow Loopers! I acknowledge that there have been many changes in the organization this year. We have had to make some very tough decisions that have impacted Loopers across the organization. Our market has changed dramatically over the last two years, with a turbulent economy and unprecedented technological disruption — and we've had to adapt accordingly. All of our decisions (e.g. reductions, reallocation) were made to set us up for long term success, and adapt to the changing needs of our market. That being said, in hindsight, there are things we could have done differently over the last two years, and I take full responsibility for all strategic decisions we have made as a business. We are continuing to learn and grow, and feedback from all Loopers is a big part of that. I am very proud of how far we've come as an organization, and the resilience that Loopers have shown. As we march forward, building trust and capacity is top of mind, which is why we've invested in two new leaders on the Executive team (CRO & CPO), as well as other leaders across the organization. We are also investing in developing new leadership frameworks to better align the experience of all Loopers. Please continue to share your feedback. We have many opportunities for this internally (e.g. AMAs, Pulse Surveys, Engagement Surveys, 1:1s) and I hope that you will continue to share your experience through these channels, or directly with myself, your manager or your dedicated People Partner. Thank you, -Zak

      Huge mistake

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I get a salary and benefits

      Cons

      What is going on with this company? Joining Loopio was a huge mistake and I realize now that I should have done my research before joining. The C level executives don't have a vision. They are creating fake stories to feed the employees and the investors. Constant politics and finger pointing. Blaming is the name of the game around here.

      14
      avatar
      Loopio Response
      now
      Thank you for sharing your feedback. We recognize the perspective you’ve shared about your experience at Loopio did not meet your expectations. We take concerns related to leadership, communication, and team culture seriously. Building an environment grounded in trust, clarity, and accountability remains a priority, and we continue to focus on strengthening these areas. We understand that when expectations and experiences don’t align, it can be frustrating. We’re committed to improving how we communicate our direction and support our teams so they can do their best work. If you’re open to sharing more, please reach out to us as we would welcome the opportunity to listen and better understand your perspective. - Senior Manager, Talent Experience

      Struggling company outsourcing work

      Anonymous employee
      Former employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - Remote work - The actual employees are great to work with - Competitive salary + benefits

      Cons

      - C-suite is awful. The company is clearly struggling and they have no idea how to fix it so wave after wave of layoffs. Hard for anyone to stay motivated in an environment like that. - NOT a "people-first" company as they like to claim, not that anyone really believed that anyway. - Canadian teams shrinking as the Indian team grows, extreme cost-cutting measures, would be wary of joining if you're based in Canada.

      9
      avatar
      Loopio Response
      now
      Thank you for sharing your feedback and for your time at Loopio. We’re sorry to hear that your experience left you feeling this way, as we strive for a positive experience across our teams. We recognize that periods of change, including restructuring, can be difficult and create uncertainty. These decisions are never taken lightly and are made with the goal of building a sustainable company for the long term. As we continue to grow as a global organization, we remain committed to supporting our teams in Canada and beyond. We’re also actively listening to employee feedback and working to improve how we support our people and operate as a company globally. We wish you all the best and much success in your next chapter. - Senior Manager, Talent Experience

      Salary

      Customer success manager (csm)
      Former employee
      Toronto, ON
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company and growing. Good base pay

      Cons

      Only eligible for a promotion every quarter. Slow product releases

      avatar
      Loopio Response
      now
      Thanks for your feedback! We are happy to hear that you enjoyed your time with us. Regarding your comment - we understand how important it is to keep the pace of product releases high, especially with the pace of AI evolution. This is a top priority for us, and we are very excited about our updated product strategy, and the roadmap for 2025.

      X

      Dispatcher
      Former employee
      Ilkeston, England
      Recommend
      CEO approval
      Business outlook

      Pros

      All good pay was low but I was young

      Cons

      None all good thanks x

      avatar
      Loopio Response
      now
      Thanks for your review! We are glad to hear that you enjoyed your time with us.

      Better than most of these reviews….

      Account executive
      Current employee
      Toronto, ON
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent culture, benefits and work/life balance. Leadership in sales is great. There are growth opportunities if you perform. Great people. Exec leadership is putting a lot of effort into strategy, vision and roadmap. Competitive pay.

      Cons

      Product team is slow to deliver. Very competitive market. New competitors popping up every day it seems.

      1

      Good company that supports employees

      Software developer
      Former employee
      Toronto, ON
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance Supportive management Remote first

      Cons

      Salary is a little lower than normal

      avatar
      Loopio Response
      now
      Thank you for taking the time to leave this review, we appreciate your feedback, and wish you the best in your new projects!

      Good Culture

      Solutions consultant
      Former employee
      Toronto, ON
      Recommend
      CEO approval
      Business outlook

      Pros

      Value employee well being and make sure their people are happy and not burnt out.

      Cons

      Competitive salary was hard to get.

      avatar
      Loopio Response
      now
      Thank you for taking the time to leave this review, and for your valuable feedback. We wish you the best!

      A Cautionary Tale of Mismanagement and Disillusionment

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Decent Pay: The compensation is just good enough to keep employees around, which might be appealing for those in need of immediate job security. 2. Remote

      Cons

      1. Unexpected Layoffs: The company executed two rounds of layoffs within six months, with no forewarning, creating an environment of uncertainty and fear among employees. 2. Low Morale: The aftermath of the layoffs has left morale at an all-time low. Employees are demoralized and disillusioned. 3. Fake Culture: The once-promised vibrant culture has proven to be superficial, with team events feeling forced and an overall sense of mistrust prevailing. 4. Lack of Transparency: The corporate transparency is non-existent, leading to a disconnect between employees and management. 5. Poor Benefit Structure: Significant cuts in benefits, including reduced long weekends and a slashed mastery budget, have further demotivated the staff. 6. Ineffective Leadership: The C-suite, controlled by a Private Equity firm, seems disconnected from the needs of both the business and its employees, focusing on short-term cost-cutting rather than sustainable growth.

      18
      avatar
      Loopio Response
      now
      Thank you for taking the time to write this review, and sharing a comprehensive set of recommendations. I acknowledge how hard it's been over the last year, and I know that some of the decisions we've made have greatly impacted the morale and trust of the team. As CEO, this is not something that I take lightly. I’d like to address a few of your concerns and recommendations, and how they connect to the work we’re doing in 2024: On Transparency: We have always strived to be a hyper-transparent organization, but I realize that through the turbulence of 2023, we lost our rhythm. We have revamped our company-wide meetings to help address the needs of Loopers. The new twice-monthly format will have consistent updates on business performance, product roadmap, market insights, and our customers. On top of this, we will continue to lean into our Sprint Reviews, Product Roadmap meetings, and regular ‘Ask Me Anything’ events with the Senior Leadership Team. On Leadership: We have hired a new Chief Revenue Officer, and have also kicked off a search for a new senior executive which we announced this past week. We also have an intense focus this year on decision making frameworks and accountability. This all falls under our 4th objective of harmonizing how we work, and we are committed to driving a consistent leadership experience across the company. On Benefits: I acknowledge that we made some adjustments, and we understand the impact it has had on our team. We continue to offer 6 weeks of paid time off per year for North American employees, professional development support, health benefits, coordinated company-wide paid days off, mental health supports, RRSP matching in Canada, and more. I know changes are tough to adapt to, but I still believe firmly that our benefits are competitive and strong in this market. Thank you again for all of your feedback. If you’d like to dive into anything in more detail, I’d welcome a conversation, and would love to hear your ideas. Otherwise, please continue to share your feedback through our regular mediums, and we will continue to do our best to listen and evolve. I am committed to leading us forward into an exciting future, and I hope you will see the impact of all of the changes we are making. Thank you again for your hard work and contributions. -Zak Hemraj, CEO