Interview Question

Claims Representative Interview

-Nassau, NY

Social Security Administration

"A claimant comes in with her little children who are being very disruptive in the office. The mother (the claimant) cannot focus on the interview questions, what do you do?"

Tags:i am not a baby sitter!
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Interview Answers

6 Answers


You mentioned you have any further resources for the interviews? Specific blogs I can look at to prepare myself further? Any help would be great!! I interview May 12, 2014 so any help before them would be greatly appreciated!

Anonymous on


You should see if the claimant can still go through with the interview even while there is a lot of noise to distract her.

Anonymous on


I always kept coloring books and crayons, Matchbox cars, and Playdough in my office and the trunk of my car as I came across this frequently during my years of claims adjusting. The Dollar Store is a fantastic place to load up on these goods.

Anne-Marie on


I was asked this exact question in interview as Claim Representative. Thanks so much for past bloggers because of you guys, I was prepared.

anonymous on


They didn't like any of my answers, and they wouldn't let it go...this part of the interview went on for 10 minutes. The answer they were looking for was that I should take toys, coloring books and crayons out of my desk and try to divert the childrens attension. I dont' have kids of my own, I never thought of it.

Anonymous on


There is no "right " answer to these kind of questions. In addition, most SSA offices don't have toys, coloring books and crayons. Other ideas include asking if the claimant wants to come back another time, complete the application by phone or online, be patient and show some understanding, etc.

District Manager on

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