I applied through other source. The process took 5 months. I interviewed at AT&T (Indianapolis, IN)
Interview
I placed an application by calling a telephone number provided in an ad. This was the preliminary interview. I was asked general questions involving past customer service positions. I was invited to come in to test for the position I applied to. The testing involved various customer scenarios. There were also tests that showed how you would handle tense or difficult situations. After that, I was asked to stay for a person to person interview. I passed the first 3 steps in the hiring process. I was called approximately a week later and was invited to come in for another person to person interview, at which time a job and salary offer was given. Unfortunately, I had to wait months before another call was received to give me my start date and for training.
Interview questions [1]
Question 1
The personality questions. I cannot remember the specific questions. It was 18 years ago.
You may apply online and may receive an email to schedule a phone interview. With one of their human resource agents. It may be a third-party conpany until you pass a preliminary interview and advance to the next stage. The interview was brief and straightforward and one may be hired on the spot.
Just like having a conversation. Basically asked about availability, working with others and independently, handling difficult customers and difficult situations, also how would you handle overcoming objection with sales and would that be a problem for you.
it was easy and fun to interview, with lots of questions but they made me feel welcomed. they touched based on everything i wanted to know about the role and all my expectations
