Alliance Data Interview Questions in Lenexa, KS | Glassdoor.sg

Alliance Data Interview Questions in Lenexa, KS

Interviews at Alliance Data

5 Interview Reviews

Experience

Experience
100%
0%
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Getting an Interview

Getting an Interview
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Difficulty

1.8
Average

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  1.  

    Customer Service Representative Interview

    Anonymous Employee in Lenexa, KS (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Alliance Data (Lenexa, KS (US)) in July 2017.

    Interview

    First you are contacted my a recruiter asked questions about your background in customer service nothing hard then on to see if you qualify for Cobrand side or PLCC side the difference is credit report means 2 or 3 more and hour. The Cobrand handles higher credit lines.

    Interview Questions

    • How do you deal with a angry customer?   1 Answer

  2.  

    Collection Interview

    Anonymous Interview Candidate in Lenexa, KS (US)
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 1 day. I interviewed at Alliance Data (Lenexa, KS (US)) in June 2016.

    Interview

    It was fairly easy, no major problem. Had a phone interview that seemed unnecessary. They stood me up on the first call and then called when we did not have something scheduled but it was ok. I still got in for the one on one.

    Interview Questions

    • How long I had been at my previous employer and why I left   Answer Question
  3.  

    Customer Service Associate Interview

    Anonymous Employee in Lenexa, KS (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Alliance Data (Lenexa, KS (US)) in September 2015.

    Interview

    the initial call to set up an interview came about a month after my application was submitted so prepare to wait. the interview was straight forward and easy. just present yourself as empathetic and patient and you're basically good to go. call offering me the job came later that day i believe, but i had to wait 3wks before a training class began. all in all, about 2 months from when i applied to when i started

    Interview Questions

    • they asked for a specific example of having to take care of an upset customer/ how you dealt with the situation and what the outcome was   Answer Question

  4.  

    Collector Interview

    Anonymous Employee in Lenexa, KS (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Alliance Data (Lenexa, KS (US)) in November 2012.

    Interview

    Phone interview, backgroud and credit check. One interview in person. Drug test.

    Interview Questions

    • What can you bring to Alliance Data?   1 Answer

    Negotiation

    It will be over the phone. They will not negotiate.


  5.  

    Collection Specialist Interview

    Anonymous Employee in Lenexa, KS (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Alliance Data (Lenexa, KS (US)) in September 2012.

    Interview

    single or group interviews.

    Interview Questions

    Negotiation

    Very simple.


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