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      Customer Service Manager Interview

      18 Aug 2015
      Anonymous employee
      Seattle, WA
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 days. I interviewed at Amazon (Seattle, WA) in Sept 2011

      Interview

      One phone screen and four/one hour face to face interviews. Interviews were in succession and were conducted off site. Interviewers were from different areas within Amazon org including corporate and customer service.

      Interview questions [1]

      Question 1

      All based on their Leadership Principles.
      1 Answer

      Other Customer Service Manager interview reviews for Amazon

      Customer Service Manager Interview

      16 Jul 2024
      Anonymous interview candidate
      Tokyo
      No offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Tokyo)

      Interview

      4 rounds of behavioral interview. Need to prepare at least 4-5 successful projects to answer all questions that applied with different leadership principles. Two are within the team and two are bar-raisers.

      Interview questions [1]

      Question 1

      Q: How do you use data to solve a problem? Q: Tell me about a time that you dealt with a hostile customer.
      Answer question

      Customer Service Manager Interview

      13 Mar 2024
      Anonymous interview candidate
      Bellevue, WA
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Amazon (Bellevue, WA)

      Interview

      It was a couple of individual interviews but then when you got further along, it turned into all day interviews with multiple people. You basically had to be available for an entire day (regardless of what you said your availability for interviews was) and then they would change the time day of with minimal notice.

      Interview questions [1]

      Question 1

      Explain how you apply the Amazon Leadership principles to your current job.
      Answer question

      Manager Customer Service Interview

      15 Nov 2023
      Anonymous interview candidate
      London, England
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. I interviewed at Amazon (London, England)

      Interview

      Quick, professional and thorough. Focus in the STAR method. First call with the recruiter was incredible helpful. Second call with the area manager was tough, as you have to follow the STAR method in every single question

      Interview questions [1]

      Question 1

      Tell me about a change you implemented that didn't work out as it should
      Answer question

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