I applied online. I interviewed at BMO US (Phoenix, AZ) in Nov 2015
Interview
Phone interview by a recruiter first. Basic interview questions ie describe a time you had to take action to achieve a specific outcome. NExt day scheduled an in person interview for the following day. Interviewed by 3 managers I'm assuming which I did not expect, so I got a little nervous, but one hardly spoke and the other weren't drilling questions, just trying to get to know me. Asked 3 words you think your FRIENDS would describe you as. Detailed the training process, asked a few similar questions as the phone interview. Not a bad experience, still waiting for a call back, interview was last week.
Interview questions [1]
Question 1
Describe a situation where a customer was unhappy and what you did to resolve the cause.
Filled in a couple of multiple questions and went through some video answered questions. Got the invite really quick after applying to the position. Process was all automatic and digital based.
i applied for customer service representative job online, and i received an one way digital interview the next day. It gives one week to prepare and finish the interview. There's about 10 questions in total. Mostly are behavior questions.
Interview questions [1]
Question 1
Tell me about a time that you were able to suggest or upsell a product or service to a customer. How did it go? What was your approach?
I applied online. The process took 1+ week. I interviewed at BMO US (Saint Louis, MO) in Mar 2022
Interview
Teams meeting with recruiter. I was asked pretty simple banking and customer service questions. Was then asked to do an interview with the Bank Manager and the Market Manager over teams.
