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      Benchling

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      Customer Success Manager Interview

      7 Nov 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Benchling

      Interview

      Process was quite long (several months) and included an assignment. All steps were fair but there were too many and scheduling was a challenge. I made it all the way through but the position was then eliminated and the team “restructured”. This could be why the process was stretched so long.

      Interview questions [1]

      Question 1

      Stakeholder management— describe priorities of different DMs
      Answer question

      Other Customer Success Manager interview reviews for Benchling

      Customer Success Manager Interview

      11 Jun 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Benchling in Mar 2024

      Interview

      The interview process who very long and tedious which I understand they want to hire quality candidates and have a great crop of employees. My interview started mid May and ended May June - took about a month since recruiter to the third round interview . Simple usually recruiter and hiring manager interview. I didn’t think the hiring manager liked me based on the video interview she did not make eye contact with me at all. But I was surprised I was selected to move forward to the case study presentation. This was a very tedious part of the process I work a full time job and was presented a case study to prepare a 30 min presentation outlining a biology customer success strategy. I enjoyed it , gave me a look into the role. The day of my interview the hiring manager did not show up and two current employees interviewed me. I could tell again they did not like me there was no eye contact in the camera and you could openly see they were messaging each other on their platform as the typing and facial reactions were obvious. I really felt like race played a huge part and moving to the next round when I was not what they were looking for should have been screened in the second interview rather than drag me to the presentation. I was very excited to work for the company and their product but they do need to reevaluate the interview structure only give case studies to those who you know are a guarantee make that the final round around offer.

      Interview questions [1]

      Question 1

      Tell me you executive business strategy for customers
      Answer question

      Customer Success Manager Interview

      12 Jun 2022
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Benchling

      Interview

      Three rounds. Very long and required preparing presentations with vague prompts and guidelines over a month or so. It wasn't fully clear sometimes the level of expertise they were looking for.

      Interview questions [1]

      Question 1

      How can you demonstrate the value of Benchling to key stakeholders?
      Answer question

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