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      Blackbaud

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      Customer Service Representative Interview

      15 Feb 2018
      Anonymous interview candidate
      Austin, TX
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Blackbaud (Austin, TX) in Feb 2018

      Interview

      1st Interview was a video interview via webcam, and was general interview questions. 2nd Interview was about a few days later, and was a personality test along with a logic and "fake office" activity that had little to nothing to do with the actual job position. This is where your references come in, which they need a total of 5. 3rd interview was another week later on site. After this came another half a month (!!!) of waiting for an answer, only to be told I was not going to be hired. Kept in contact with the recruiter, and asked several times about my references and if they needed the emails, or if a phone number was okay. Recruiter said they didn't know that answer and would get back to me about it. That never happened, and I got the email about them moving on to other candidates a few weeks later. Overall a negative experience that left a bad taste in my mouth about the company's hiring process. My advice to you would be to keep looking for other jobs during the time you spend trying to get one at BB and do not commit, they do a very good job at making you feel like you got the position, only to pull the rug out from under you at the very last moment. I had asked for status updates and about my references several times to my recruiter, only for those to be pretty much ignored. Radio silence will happen without any sense of whats going on, so it's best to keep your doors open in the meantime.

      Interview questions [1]

      Question 1

      There is a lamp that won't turn on. What are the steps you would take to fix it?
      Answer question
      3

      Other Customer Service Representative interview reviews for Blackbaud

      Customer Service Representative Interview

      3 Nov 2025
      Anonymous interview candidate
      Charleston, SC
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Blackbaud (Charleston, SC)

      Interview

      I had an automated interview, with recorded answers. This was followed by a phone interview - it seemed sort of thrown together as the interviewer wasnt prepared. Then a emailed activity. Follow-up was promised but never came.

      Interview questions [1]

      Question 1

      How did you hear about the company?
      Answer question
      avatar
      Blackbaud response
      7mo
      Thank you for taking the time to share your interview experience with us. We appreciate your feedback and understand how important a smooth and well-communicated process is for candidates. Your comments help us identify areas for improvement, and we’ll use them to enhance our interview experience moving forward.

      Customer Service Representative Interview

      1 Dec 2023
      Anonymous interview candidate
      Charlotte, NC
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Blackbaud (Charlotte, NC) in Sept 2022

      Interview

      Went through the online vetting process first, answering video recorded questions. There were about 10 questions, with about 3 minutes each to answer, and some example questions were given beforehand. Felt I was able to prepare well for them ahead of time.

      Interview questions [1]

      Question 1

      What are aspects of your current role that would translate to this new role?
      Answer question
      1

      Customer Service Representative Interview

      17 May 2021
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Blackbaud (Toronto, ON) in May 2021

      Interview

      Initial phone interview was quick and easy. Then I was called back for a 2nd 90 min interview it was challenging but not hard. As long as you were honest about your experience it just takes time and thought. When they ask for examples be specific. Then afterwards they asked for an example of how to handle a tech support question and to draft a sample email response. There was also a typing test.

      Interview questions [1]

      Question 1

      give an example of when you had to ask for help with a situation that you couldn't handle on your own. what was the resolution
      Answer question
      2