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      Blackbaud

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      Customer Support Analyst Interview

      12 Mar 2014
      Anonymous interview candidate
      Charleston, SC

      Other Customer Support Analyst interview reviews for Blackbaud

      Customer Support Analyst Interview

      13 Mar 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      No offer
      Negative experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Blackbaud (Charleston, SC) in Jan 2014

      Interview

      For my first initial "interview", it was more of a gathering of potential future employees meeting at Blackbaud to meet with current employees for them to ask us questions and see how we would respond to them. They read over my resume and took notes on the back of it as I talked. It was loud as everyone was trying to talk to each other. I've never been to an interview quite like this before but it felt pretty relaxed. I tried to talk with as many of the employees as I could since I didn't have a fantastic background like most everyone else that was there applying for the same position I was. Finally after talking to the 5th person, she told me she wanted to see me come back for another interview so I gave them my information and they said I would hear back from them in about a week. Well a week went by and I hadn't heard anything so I emailed the woman I gave my information to. I heard about a week after I emailed them and she said I would hear back from them in about another week. Well, yet another week went by and I still didn't hear back so I emailed them again. Finally, she got back with me a few days later and we set a phone interview for the following week. The phone interview was a little awkward but easy. She read over my resume and asked what I liked and disliked about each of my previous jobs and asked why I had left them. I could hear her typing up a storm while I talked and all she ever said to my responses were "okay" and "right". It was very robotic, very standard but once she got through those questions and talked more about the job position to me she was very nice. From that point on we set up a second phone interview. The second phone interview was a lot like the first one but questions like, "What would you do if you had a document you'd worked on all day, that suddenly crashed on you, and you hadn't saved it". Then we played a round of 10 questions. It's just like the game 20 questions but you only get 10 questions. I think they play this with you just to see what your frame of thinking is. I guessed Barack Obama but the answer was Michelle Obama. All in all I felt the interview process was drawn out. I didn't get a call back for a final interview, at which point in my life I am thankful for. I've started to hear bad things about the company and a cubicle-phone job isn't what I was looking for, I just thought the benefits and pay would have been great.

      Interview questions [2]

      Question 1

      Playing a game of 10 questions.
      1 Answer

      Question 2

      What would you do if you had a document you'd worked on all day, that suddenly crashed on you, and you hadn't saved it?
      Answer question

      I applied online. I interviewed at Blackbaud

      Interview

      1st - complete and submit a digital interview. I actually enjoyed this process and thought it was a lot of fun. They send you a video/info to review before virtual in person interview. 2nd - virtual in person interview with 2 Blackbaud employees. It went well, a lot of the information they were discussing about the position can easily be trained, but I felt if you didn't know any of the information or your response to their questions wasn't up to their standards, (even though most of the info is trainable AND they have training start dates for new employees) it just gave me the impression they were looking for something very specific. Even though they did say 'There's no wrong answer...". I gave them multiple opportunities to tell me specifically what they are looking for in this position and if there were anything in my resume or experience that they were concerned about. They told me what they wanted (which is exactly my experience) and they weren't concerned with anything in my resume/experience (which actually should've been a red flag when interviewers say this, because it was very obvious they wanted something specific). 3rd - after the interview, they emailed me an assignment and I completed the assignment and sent it back. It was easy and again, that information is trainable for anyone. First, it's a pet peeve that job seekers are asked to work on something for them even though we aren't hired. And a huge pet peeve of mine is that there are many job seekers who have many transferable skills, and all the company needs to do is just train them on what they are wanting. I feel like take home assignments are ridiculous anyway, because companies are missing out on awesome people who just need a few hours on company training if they don't know something. But this assignment alone was a no brainer, but again, they were looking for something so specific and they didn't communicate what that was. Lastly, I received a phone call from a Recruiter....who I didn't know and have never spoken to throughout this whole process. I did speak with a Recruiter in the beginning, but this person was different. The phone call went like this: Recruiter: "I called to inform you that you didn't get the position." Me: "Aww, that's disappointing, I was really looking forward to being part of the team. Did (names of interviewers) provide any feedback, this will help me work more on my skills." Recruiter: "No." Dead silence. Me thinking: Wow. If you want to build a better world, maybe you should start on providing feedback. ;-) I thanked her for her time. And that was it. Interviews are exhausting and this interview process was all about Blackbaud and not about the interviewer. It was a lot of take, take, take. And since the last time I reviewed Blackbaud's overall ratings on Glassdoor, it dropped from 4.1 to 3.7.

      Interview questions [1]

      Question 1

      Scenario Questions...."Tell me about a time when...."
      Answer question
      6

      Customer Support Analyst Interview

      7 Dec 2018
      Anonymous interview candidate
      Charleston, SC
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Blackbaud (Charleston, SC) in Oct 2018

      Interview

      I was contacted right away for an online automated interview through 'hirevue' After roughly 3 weeks to a month I was contacted via email for an on campus interview. I was given a tour of the facility and taken into a separate room to discuss salary, training, PTO etc. Afterward I was taken to a current employee to shadow them for roughly 30-40 minutes. Once that was completed I went to another room to conduct a more traditional interview with two supervisors. After this whole process I was given a more in depth tour of the campus and escorted back to the front.

      Interview questions [1]

      Question 1

      "What's something that you are known for outside your career? Something you are really knowledgeable about...If I came to you about this what are some questions you would ask me?"
      1 Answer

      Customer Support Analyst Interview

      13 Aug 2017
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Blackbaud in Jul 2017

      Interview

      After 3 weeks email requesting a Video Interview before they even see you. Onsite for several hours. Exhausting! Two computer test a quick shadow, Tech support questions etc. Interview should be broken down into segments.....................

      Interview questions [1]

      Question 1

      Why should we hire you. 2) Why Blackbaud. 3) Give 2 examples of your success in a project. i dont remember the rest
      Answer question