two rounds
- phone screen- thirty minutes with an HR screener. I think they were just looking to see if there was in fact a personality fit or not.
- in person with three different managers, one whos team you would eventually be assigned to work with.
One interview with the manager of the customer service department and one supervisor that didn't end up being my supervisor. Mostly temperament questions focused around customer service. This is a very strict and rigid call center environment but that wasn't clearly discussed in the interview. Overall communication through the entire interview and onboarding process left a lot to be desired. During onboarding you will need to get what is called a Level 2 background check requiring you to get your fingerprints taken and submitted to law enforcement.
Interview questions [1]
Question 1
What experience do you have with call center metrics?
I applied through a recruiter. The process took 2 days. I interviewed at CDK Global (Atlanta, GA) in Sept 2022
Interview
The recruiter for this company is a JOKE. I can’t mention my exact details because I’m still applying to this company and my story is so weird, it would pin it on me immediately. The recruiter SUCKS, but the Manager I interviewed with was an absolute nice person and great manager. I’ll be happy to mention names if CDK calls me and wants to know. This process was an absolute joke.
Interview questions [1]
Question 1
Tell me about a time when a team member didn’t listen to you.
