The process took 4 weeks. I interviewed at Citizens (Cranston, RI) in Dec 2010
Interview
I was called by the HR Recruiter, Consultant to interview with the Senior Executive. The day I arrived I was greeted by the Unit Trainer and told that, 'ha', you think you are interviewing with this manager, but instead you are going to perform a lean case study.
The recruiter did not prepare me, I was embarrassed, humiliated and at that moment resolved to attempt this challenge. I went through the motions, while inside feeling quite miserable. My professional judgement is that they were really testing how quickly I could react to a situation and if I was poised to their culture.
I knew immediately after leaving I did not want to work with them; they were less than honest with me
and this did not resonate well with me nor the culture I would like to see myself in.
And bye the way it took several weeks to receive any feedback.
Interview questions [2]
Question 1
The case study was specific to resolving workflow problems at a call center.
I applied through an employee referral. The process took 1+ week. I interviewed at Citizens (Providence, RI) in Dec 2012
Interview
Internal candidate so it may be slightly different for external candidates but there was a posting and interaction with a HR representative prior to the interview which was not an interview at all it was a large and difficult analysis type question that took about an hour, no calculator and no help from the interviewer
Interview questions [1]
Question 1
the entire problem was awkward and caught me off guard
