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      DTE Energy

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      Customer Service Representative Interview

      17 Aug 2021
      Anonymous interview candidate
      Detroit, MI
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at DTE Energy (Detroit, MI) in Aug 2021

      Interview

      You have to take two assessments before actually having a real interview. The process is very slow, I applied on June and did not get my interview until August. In the interview they use the STAR method and when you follow the method they ask you questions you already answered! Very frustrating. Trevor T Cousineau was not engaging at all, felt like he didn't want to do it, barely looked into the camera as we had to complete the interview VIA Zoom with the camera on. Minds well not have the camera on. Not even half way into the interview I was very uninterested in the interview/position. Waste of time, I was able to secure a better job, less stressfully and better paying. Look else where, unless you are desperate.

      Interview questions [1]

      Question 1

      Tell us about a time you had to make a last minute change to your schedule? How did you handle the situation, how did you go about it and what were the results?
      Answer question
      1

      Other Customer Service Representative interview reviews for DTE Energy

      Customer Service Representative Interview

      16 Feb 2024
      Anonymous employee
      Detroit, MI
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at DTE Energy (Detroit, MI)

      Interview

      STAR Method, share a situation or task, then the action you used when faced with it, and then the results. Make sure to include stories from work experience and be sure to include the results as that is often missed. Include metric improvement where you can

      Interview questions [1]

      Question 1

      Name a time when you were faced with a challenge with a boss
      Answer question
      3

      Customer Service Representative Interview

      29 Nov 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at DTE Energy

      Interview

      STAR method, be able to answer using this method with a situation or task and be sure to describe the results with a solid result, including quantitative data if possible.

      Interview questions [1]

      Question 1

      Tell me about a time there was conflict with you and a co worker. How did you resolve it?
      Answer question
      1

      Customer Service Representative (CSR) Interview

      26 Oct 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at DTE Energy

      Interview

      The interview consists of 3 or more people in a panel discussion setting where there are about 3-4 questions asked by each person. They consists of a supervisor for your department, 2 other supervisors or analyst and the union representative. After a few days, DTE will have the HR department call you to advise on the next step which will be drug testing, along with a background check and confirming that you are able to proceed with work.

      Interview questions [1]

      Question 1

      Tell me about a time where you had to handle a difficult situation in a customer setting?
      Answer question

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