Quick on the phone screen then one in-person interview. The phone screen was asking about who you are, interest and baseline experience. In person is more about what you would be a good fit, interest within the industry, and scheduling.
I applied through an employee referral. The process took 3 days. I interviewed at Equinox
Interview
I applied by emailing the associate general manager my resume. I then got a response a day later to set up an interview later that week. The interview is very brief, they ask a bunch of questions just about you in general. They're just looking for someone that is very personable and competent.
It was a straightforward, single interview with the manager. Nothing hard just the basic interview questions and questions about your past experience in customer service. It was easy and not threatening
The interview process felt like a conversation, yes it is important to talk about professional skills but I liked that they also focused on you as a person in the process.