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      Exponent Partners

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      Customer Success Specialist Interview

      8 Jul 2021
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Success Specialist interview reviews for Exponent Partners

      Customer Success Specialist Interview

      10 Nov 2020
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Exponent Partners

      Difficult interview

      Application

      I applied online. I interviewed at Exponent Partners

      Interview

      Process is lengthy, it’s 4 stages, but there is no tech assessment to my knowledge. Interview with HR was fantastic, was told on the spot I would move to next round. I did have to follow up though and was scheduled for what I was told would be a team interview. Instead, it was a panel interview that consisted of mainly behavioral questions. I felt slightly underprepared, but that may be because of the format. I got the sense my would-be coworkers just were not into me and it ultimately came down to fit. In spite of how they portray themselves as a midsize technology consulting firm with startup vibes, I got the sense the culture is formal and corporate given the interview process. I was also ghosted and never heard back.

      Interview questions [1]

      Question 1

      Tell me about a time when you made a mistake and hurt a relationship with a client?
      Answer question

      Interview

      I interviewed with HR in October...I followed up twice via email and never heard back--very unprofessional. If you are going to take the time to speak with someone, even a generic "decline" email would be appreciated if you are not going to move forward with a candidate.

      Interview questions [1]

      Question 1

      They asked about previous work experience
      Answer question
      1