I applied online. The process took 4 weeks. I interviewed at Great American Insurance Group (Cincinnati, OH) in Nov 2013
Interview
Initial phone interview with recruiter - roughly 15 mins
On-site interview 1 on 1 with 2 different people
Another on-site interview 1 on 1 with 2 more people
They use a book with pre-tailored questions
Interview questions [1]
Question 1
Name a time you did something a customer didn't want and what you did to fix it