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      Customer Succes Manager Interview

      21 Apr 2021
      Anonymous interview candidate
      Seattle, WA
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Hiya (Seattle, WA)

      Interview

      Phone screen with recruiter amounted to the recruiter telling me in plain language that I’m too “experienced”. This is code for too old/expensive typical ageism nonsense. The recruiter said they’re looking for someone who works well not having any processes set up because the person who vacated the position needed to work in structure. The recruiter said they have no plans setting up structure in this department anytime soon. But maybe in the future they will consider that. Watch out for this red flag! Why wouldn’t this organization embrace the need to scale and embrace team diversity for the benefit of the customer success?Customer obsession seems to not be a priority here. Too bad the job title of Customer Success misrepresents itself.

      Interview questions [1]

      Question 1

      Describe your background and experience.
      Answer question