Train Host Interview
-Utah Transit Authority
How do you handle stressful situations. give us an example of a disagreement with a customer or co worker and how you resolved the issue.
With kindness, patiences and understanding. Let the individual know the rules. Listen to what their issues are and let them know we want to help them the best way we can.
I have had a customer that would try to bring back food that had been donated to them , and try to get money out of it. I had to explain it was store rules we could not do a refund with out a recipt. They were unhappy but we all have to follow rules.
I listen to them and what in upseting them, and kindly tell them I'm sorry but we all must live by the same rules.
Listen to what is upseting them, and let them know we all have to live by the same rules.
By listeing and if they want more give them to a boss. I will not get into a disagreement with a co worker.