Group work try to get your point across but not be rude to others and a few questions to fill in on paper by yourself on how you would sell an item, remember never knowingly undersold, the returns policy has changed to 35 days and the guarantee on electrical items.

You apply on line by answering questions about how you rate certain customer service scenarios. Takes about 45 minutes. If they like your responses, you are invited to a group assessment. This is usually 2-3 hours long and you sit with 4 or 5 other people at a table, watched by an assessor and they see how you interact and answer the tasks.