Initial phone screening then a face to face interview after which you go through the background checks if you accept the offer. The checks takes about a month, you just wait for them to concluded that, they’ll ask you for details and clarification as the need arises
Interview questions [1]
Question 1
How do you bring a customer centric approach to your work
I applied in-person. I interviewed at NatWest Group (Croydon, England) in Mar 2026
Interview
Initial phone screening for the eligibility of work in UK and confirm with your availability for branch interview. They will provide interview details and a link with an interview guide.
Two branch manager hold the interview, they ask about your background, motivation for apply the job, behavioral and situational question, which is the same question of the interview guide.
After the interview, they will give you a role play scenario to test your customer relationship. You will have 5 minutes to prepare.
After the role play section, they will provide the position information and Q&A time
Interview questions [1]
Question 1
Tell me about a time when you’ve really raised the bar in your work?
I applied online. The process took 2 weeks. I interviewed at NatWest Group (London, England) in Jun 2025
Interview
-questions about you in general
-questions about CV
-Situational judgement questions
Questions include: Teamwork, Working under pressure, Problem solving, Customer service
-why you’re interested in the job
-questions for the interviewer
