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      Progressive Insurance

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      Claims Adjuster Interview

      12 Apr 2014
      Anonymous employee
      Sacramento, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Progressive Insurance (Sacramento, CA) in Apr 2014

      Interview

      I applied online March 20, 2014 and the next day I was sent an email asking me to take an assessment test. I researched the test as thoroughly as I could online for 7 days, and I took the test the second to the last day I could. Progressive is very good in sending emails to remind you how many days you have left to take the assessment before you are taken out of the hiring process. The test is a basic IQ test with some behavioral questions. You are given 2 hours to complete the test but it took me about 40 minutes. The next day I was sent an email asking me to schedule a phone interview with a recruiter. The email also has links to the Progressive career page informing you that the interview will be conducted in the STAR interview method. The link also had tips in how to answer the STAR questions. I scheduled the phone interview the following Thursday. I was called at precisely the time specified. The recruiter was extremely personable and explained what type of questions she would ask. We talked a bit about my education and experience. She asked me what I knew about the job and Progressive insurance. Be sure to research Progressive: core values, year founded, size etc. She then asked me about 8 questions in the STAR format. Be as concise as possible and tell them exactly what steps you took to handle an obstacle, goal, adversity, etc. I was sent an email the day after the phone interview stating they wanted me to come in for a in person interview, as well as completing a more thorough background questionnaire. Later that day HireRight sent me an email with a link asking me to fill out their background questionnaire. I filled out the questionnaire that evening and sent it off to HireRight. The following Tuesday the recruiter called me to give me an update about the hiring process and to give me feedback about my phone interview and tips on how to improve for my in person interview. The next week the recruiter called me to schedule the in person interview. I had the in person interview the next Thursday. The interview was in the same format as the phone interview. Both interviews took about an hour. I asked the hiring manager how I did and she told me "good, here is how you could have done better". I then thought "well that's it. I didn't get the job". The recruiter called me the next day at 9 am and told me the hiring manager was very impressed with me and she had a job offer pending passing the background. The recruiter called me a few hours later and told me my background had cleared and she had a firm job offer. I start May 19, 2014. Yay!!!😃😃😃

      Interview questions [1]

      Question 1

      Tell me about a time when you went above and beyond what was expected? Tell me a time when you did not do your best and made a mistake at work and what became of the mistake?
      Answer question
      12

      Other Claims Adjuster interview reviews for Progressive Insurance

      Claims Adjuster Interview

      24 May 2026
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Progressive Insurance

      Interview

      Very impersonal and did not get to speak to someone in person everything was video recorded. It took a long time for them to finally decline my video interview. That's it

      Claims Adjuster Interview

      12 Dec 2025
      Anonymous employee
      Modesto, CA
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Progressive Insurance (Modesto, CA)

      Interview

      Study the STAR method of interviewing and you will do great! Asking questions like “Tell me about a difficult time you had at work and how you handled it.” Answer all questions using the Star method

      Interview questions [1]

      Question 1

      Tell me about a difficult time you had at work and how you handled it.
      Answer question

      Claims Adjuster Interview

      6 Dec 2025
      Anonymous employee
      Tampa, FL
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Progressive Insurance (Tampa, FL)

      Interview

      The interview process is pretty strenuous. You do have an assessment that you have to take. Before you get the in person interview. After you do the assessment you do have virtual star question method questions that you have to answer. If you don’t do well with that you won’t get the final interview with the recruiter or hiring person. Definitely study STAR questions. They’re kinda hard. And then the final interview they do ask you a few star questions as well. You can use the ones from your virtual interview. It was really easy-going though. I did appreciate how easy the conversation was for the final interview.

      Interview questions [1]

      Question 1

      What is something that you don’t like about your current role?
      Answer question

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