Senior Customer Service Associate interview Applied mid/end of August 2021 to Prudential (internet application on their portal) 10 days later, did a HireVue on-demand interview (several people - faceless, pre-recorded people) gave me questions. My webcam was on. I answered the questions. I was confident in my responses. (I have 6 years of experience in banking/customer service.) There was 1 question that I felt might be a "gotcha" question or that might signal they might have problems in the department/filling the role/etc.... they asked that, if as a new person, you had new ideas for how to change something, how would you propose the changes? This was for a customer service job, and in all my interviews/years working customer service, I've never been asked this question in an interview.... so I wonder if there is some sort of issue they're having with an existing person on the team, a trainer, a process, etc. But, during this process, there were no humans, and with HireVue, there is no chance to ask follow up questions, see body language, hear tone of voice, request clarification, etc. It's very one-sided. Basically, Prudential wants to hear from you - and they don't want you to get to ask anything. My application was marked as "in progress" or "under review" the whole time. 2 months later, I received a rejection email sent automatically. Throughout the whole process with Prudential, I had no contact with a human being at all.
