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      Quark Software

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      Customer Tech Support Interview

      25 Jul 2011
      Anonymous interview candidate
      Denver, CO
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Quark Software (Denver, CO) in Dec 2009

      Interview

      I interviewed with Quark after seeing their job posting for a Customer Tech Support on Craigslist of all places. I sent in my cover letter and resumé, and I was contacted via phone for an in person interview about a day or two later. We agreed on a date the following week, and I arrived on said date early enough to wait in the lobby for 5-10 minutes before being called in. I began first with a 1:1 interview, in which we discussed my background, work experience, and what the job would require of me. I was given employee handbooks, information about the company, information about their specific products, water bottles, etc. At this point I was feeling really good about how things were going. I then went into a separate interview with two supervisors, both female, in which one spoke and the other didn't make a peep. Just stared at me. We discussed theoretical situations, strengths/weaknesses, and other ambiguous, yet oh-so-typical interview type questions. She even started discussing start dates and vacation dates with me. I was really excited about getting a job remotely related to my background at this point, so I was completely open to any and all conversations regarding time off, vacation, start dates, etc. After that meeting I then met with who I believe was the CEO of the company, having a casual conversation and again discussing my background, experience, aspirations, etc. Following that interview, I then met up again with the guy who had coordinated my interview in which I was given explicit, yet enthusiastic instructions to call him at the end of the week regarding a start date, and if I didn't reach him, just to leave a voicemail or try back again later and he would 'definitely get back to me'. I left feeling great about the entire process, something I usually don't do as I try to be brutally honest with myself with regards to how things REALLY went in an interview. This interview seemed like an exception though, and I was excited to discuss things at the end of the week with my interview coordinator. I called him on that Friday, didn't get an answer, and left a voicemail. The weekend went by with no calls, as to be expected. Then a few days into the following week went by until I called again on Wednesday just to remind him he had asked me to call him that Friday. A few more days go by, no return call, no return email, nothing. I then wait until Monday, now over a week past the date I was told to call. I ask if it would be possible to connect via email, as I am sure he is too busy to sit on the phone and discuss things. I got zero response, no emails, no phone calls, nothing even indicating if I should remain persistent or give up and assume someone else got the job. I never did hear anything from them again, which I found odd to say the least, after discussing start dates, salary requirements, etc. with numerous people while at the interview. I was coming in as someone a year out of college, with minimal requirements regarding salary, time off, working hours; I was literally as flexible as possible. It's one thing to follow up (see: professionalism) and let the person(s) you have interviewed know that they weren't cut out for the job, but to discuss things with them as if they were, then tell them to follow up in a few days, and then give them zero responses after numerous attempts to get in contact, is really just lacking in taste and again, professionalism. I have no problem with not fitting the bill, but at least let me know that I didn't, so I can move on with my job search and not waste time sitting around waiting to hear back about nothing.

      Interview questions [1]

      Question 1

      What would you say are your best and worst traits?
      Answer question