9mo
Thank you for bringing your recent experience to our attention. We were disheartened to hear about your encounter with one of our team members and sincerely regret the frustration it caused. Please accept our deepest apologies for the treatment you received.
At RACF, we are committed to ensuring that everyone—whether a candidate, donor, grantee, volunteer or staff member—feels respected and valued. What you experienced does not reflect the standards we hold ourselves to, and we take this matter very seriously.
The issue has been addressed internally, and we are implementing additional staff training to reinforce the level of professionalism we expect across our organization.
We would welcome the opportunity to reconnect and explore future opportunities with you at RACF. Please feel free to contact us at 585-271-4100 ext. 4389 so we can arrange a time to talk further. We truly look forward to the chance to meet you.