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      Santander

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      Customer Service Advisor Interview

      2 Feb 2018
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Santander in Jan 2018

      Interview

      I applied online through the Santander UK website, I was then invited to a phone interview which I'm going to be reviewing here (I will then write another review about the assessment day): First of all, the interviewer called me about several hours after the interview was scheduled and did not apologise about this. Then I started to answer questions...and at the end I was informed about what will happen if I am successful at this stage, which I was.

      Interview questions [8]

      Question 1

      How does the role sound to you? Do you have any notice period? How do plan on coming to work? Have you previously worked for Santander? CCJ, Bankruptcy, IVA, Eligibility to work in the UK?
      1 Answer

      Question 2

      Could you please tell me about your current role?
      1 Answer

      Question 3

      Are you currently looking for opportunities at other companies? Do you have any interviews scheduled shorty? May I ask when?
      Answer question

      Question 4

      Why in particular are you interested in joining Santander?
      Answer question

      Question 5

      What appeals to you about the customer advisor role?
      Answer question

      Question 6

      What motivates you to perform well at work?
      Answer question

      Question 7

      Tell me about a time when you identified a risk and what you did then?
      Answer question

      Question 8

      Tell me about a time when you have gone out of your way to help a customer? What did you learn from that?
      Answer question
      11

      Other Customer Service Advisor interview reviews for Santander

      Customer Service Advisor Interview

      29 Jun 2025
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I interviewed at Santander

      Interview

      Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations

      Interview questions [1]

      Question 1

      Questions about communication and dealing with difficult situations
      Answer question

      Customer Service Advisor Interview

      9 Apr 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Santander

      Interview

      I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role

      Interview questions [1]

      Question 1

      Describe a time you have used great customer service
      Answer question
      1

      Customer Service Advisor Interview

      7 Jul 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 4 weeks. I interviewed at Santander

      Interview

      had an excellent experience! The service was prompt, the staff was friendly, and the quality exceeded my expectations. I would highly recommend this place to anyone looking for top-notch service.

      Interview questions [1]

      Question 1

      Why do you want to work here Tell us about the company
      Answer question

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