First stage over the phone then a face to face if you pass the phone interview. Phone interview is just a general chat, nothing major. Very straight forward. Very professional process.

The process took around 2 weeks. I applied online. I was then called practically the next day to arrange a telephone interview for the following day. On the telephone interview they asked questions surrounding different competencies such as 'customer at the heart'. This lasted for around 30 minutes. I was then told the next day that I was successful and onto the next stage. I then was interviewed by two people via video call and this lasted for approx 1hr 30 mins. there was 40 minutes of competency based interview questions and then two different assessments. One of which was a role play assessment and the other a case study.