I applied online. The process took 4 weeks. I interviewed at T-Mobile (Chattanooga, TN) in Aug 2010
Interview
I got a call about 2 weeks after I did the application and assessment online. They did a short interview over the phone with me and then scheduled me for something called a day in the life, which is where you go to the call center and they give you a tour and let you sit with a few reps and listen to them take calls, if after that you decide you still want to work there, they then schedule you for an interview. My interview was scheduled the following week, I was then given a call back a few days later stating that they were conducting the background check, I forgot how long it took but it took longer than the normal background
Interview questions [1]
Question 1
Explain a time when you had a irate customer and how you handled the situation
It’s a grueling process. Do several interviews before you go in for an actual interview. It’s more like a mixer. Meet a variety of people then do a one on one.
The interview went well, but when they asked about my desired length of stay, I explained that I wanted to stay for a considerable time, but still launch or perhaps grow the company. The interviewer then went on a rant about how they thought they would only stay at this job for a short while, and their enthusiasm seemed to wane.
After completing a phone interview there was an in person interview.There were two people doing the interview one person asked the questions the other took notes. It didn't last long and they were very nice.
