Combined interview with a shop floor trial. Took around an hour. Shop floor trial was around 15 minutes to see how you interact with customers. Communication was generally done through email with either manager or assistant manager. Interview was a relaxed process.
Interview questions [1]
Question 1
tell me about a time when you gave great customer service
I was asked a few basic questions by phone and then asked to come in for a laid back face-to-face interview. I was then asked to come back for the shop floor trial with the other interview candidates where we had to perform a series of tasks. It took them 3 weeks to send me a rejection email which I thought was very poor.
I applied in-person. The process took 1 week. I interviewed at The Body Shop (Canterbury, England) in Jul 2025
Interview
A 45 minute trial shift where they got you to interact with customers as if you worked there and give a hand and arm massage to a customer to try and sell an item. Very straight forward and they were looking to see if you follow what they ask.
the process was friendly, the first rounnd was phone interview followed by in person interview. the roles and responsibilities were east to follow . over all it was an easy and smooth eexperience.
