I applied online. The process took 2 weeks. I interviewed at Unum in Jul 2019
Interview
After filling out the application, I was sent a skills assessment that was pretty intense but was then sent a invite to do a one sided digital interview that I was sure I called but I got an email from a recruiter that set my expectations for the job and asked if I wanted to continue. The second was a live virtual interview with two managers where I kind of took over and answered questions before they asked, know your resume! As we got to the end,before the mock interview ,my video went out so they graciously rescheduled to the following week,just for the second part.
It was a relatively quick process. About a one week turn around from application to interview. All were video/phone interviews for a remote position. Very basic customer service and experience based questions.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult/upset customer. All were experience questions.
I applied through a staffing agency. The process took 2 weeks. I interviewed at Unum (Chattanooga, TN)
Interview
Asked the usual interview questions "How do you handle difficult calls?" and "How do you manage your time?" It felt like a conversation in the session and I did not feel nervous.
Yes they interview and it is a tedious process. Will phone you and then call for in person interview. Will offer job over the phone. Asked around twenty different questions in both interviews.
