The best way to describe the interview process is unprofessional and inconsistent to say the least.
First they have a recruiter from a separate company contact you for a brief phone interview. Next I was contacted by a Varsity Tutors recruiter and scheduled a 30 minute Skype interview with a sales manager. A week after the Skype interview I received a call from the same Varsity Tutors recruiter to schedule an in-person interview with both sales managers. Everything up to this point was fine. I was then sent a pre-interview email that had inconsistencies regarding the recruiters I had spoken with as well as typographical errors. This is normally not a big deal to me but it was only the tip of the iceberg. In the email I was told I would be meeting with BOTH sales managers, that they would greet me in the lobby of the building, and that I would be asked to role play as a Varsity Tutors sales representative. In order to prepare, the email asked that I call the office and pose as a prospective client to learn more about their services and sales technique, and that we would discuss the conversation in the interview. Every thing I was told would happen in the pre-interview call and email, the opposite took place. I arrived at their building and was not greeted in the lobby as they stated. I saw my own way up to their floor and waited in a conference room. I was given the opportunity to meet with only one of their sales managers. I was given no explanation why the other sales manager was absent. The manager I did meet with cursed multiple times throughout our conversation, which is not only strange and unprofessional during an interview, but also makes the company look bad. We never discussed my conversation where I posed as a prospective client, nor did I role play as a Varsity Tutors sales rep. Instead, I role played as a sales rep selling a product completely irrelevant to the job I was applying for. So not only did they waste my time having me call and pretend to want to pay for their service, they wasted their own employees time. He cut the interview short, and told me he was not going to hire me because they were looking for "someone who has something to lose." He continued on saying "We want to hire someone who has a mortgage or kids, and is in a situation where failure is not an option." This was in direct response to me telling him I was a recent graduate with no kids, still living with my parents, and that I am currently employed. He had legitimate constructive criticism of my role play performance, but the deal breaker was that I was currently comfortable and not on the verge of homelessness. He then shook my hand and said to work on my shortcomings and re apply in the future. I guess Varsity Tutors thinks you need to have a few kids and accrue massive amounts of debt before you are qualified to sell tutoring services.