When was a time you had to break policy to get the job done

When a customer indicated how badly the sales process had gone. I offered him 4 free oil changes. That satisfied him

Be as courteous and pleasant with the guest and resolve guest concern if you are able. Get a supervisor involved.

If a customer need help looking for a product I will help them find it maybe even help them out with a quarter or two

You have to make sure that you take care of clients before your break