I applied online. I interviewed at Yelp in Mar 2023
Interview
Had a great initial interview phone call. Made it to the second round, where I had a virtual interview with 2 team members. Prior to the interview they have you do an assessment which consists of writing questions. When it was time for my video interview I discovered that the scheduling coordinator provided me with the wrong link for my google meeting. I could not get into the meeting at my designated time. The scheduling coordinator also had no phone # in their signature for me to reach out to and tell her about, so all I could to was email her to let her know I was waiting. Luckily, the guy who was interviewing me called and we were eventually able to connect via video chat with his link. But I cannot fathom how a scheduling coordinator can provide an interviewee with the wrong link? That is the sole purpose of their job. Bad first impression. I thought my hour and half video interviews went very well, but I did not get a job offer. Upon the receiving the standard template rejection email, I requested some feedback regarding my interview as this will help me improve in the future, and I received no acknowledgement of this follow-up email, completely ignored and no feedback.
I applied online. The process took 2 weeks. I interviewed at Yelp in Oct 2024
Interview
The entire process was super seamless which is so rare nowadays in this crazy job market! Both of my recruiters kept open communication and assisted me with any questions I had. The first step was a recruiter screening, and then they scheduled me for a second-round interview with two internal hiring managers. You had to do an assessment assignment which was really easy, and the interview was roleplay style. The first manager did a great job of giving me feedback to help me prepare for the next roleplay. I think they want to see if you can find solutions in stressful situations, and if you can apply the feedback from the first round accordingly. Afterward, I got scheduled for a call with the recruiter, who then let me know I was hired!
Interview questions [1]
Question 1
What type of client is difficult to deal with, and how do you find effective ways to ensure their retention?
I applied through an employee referral. I interviewed at Yelp (Denver, CO) in Sept 2024
Interview
The process started with a recruiter phone call. A very warm, interested, and professional person. Conversation covered the role, team structure and work schedule. Then interview process and next steps.
Questions asked -
Tell me about yourself - Overview of experience
Why Yelp?
Why are you interest in this role?
What are your salary expectations?
Do you have any questions for me?
was titled as csm but during the recruiter call and interview i could tell it was like a support role (not what you would think of as a success manager) did role play where you had to constantly pick up customer calls and try to get the yelp customer to keep their subscription to yelp - very call support type of job (assuming they relabeled as CSM to attract better applicants) everyone was nice but wish they would be more upfront with what the role really was in the job title
Interview questions [1]
Question 1
Had writing assignment asked typical why yelp, why this role, hardest customer situation etc
