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Client success rep Interview Questions

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Opcity
Client Success Representative was asked...27 May 2018

Explain a time you dealt with a difficult or upset customer.

1 Answers

Empathize and agree, and maintain calm to diffuse the situation.

Solutionreach

The interviewer was looking for people who are naturally driven to work well with others. After a short run of questions focused on assessing people skills and inquiring about what 'teamwork' means to you, I was given a question that presented a standard day in the life of an employee, but with a twist: It was presented as very stressful and as too much for one person. After that situation was set-up, I was asked how I would approach the organization and handling of that type of circumstance.

1 Answers

I talked about my general organizational skills (to-do lists, prioritization of tasks, etc.), then, reading the signs about the team atmosphere, suggested that if I was unable to complete things myself, I would ask a teammate for assistance. Less

Meltwater

After hearing what our company does, think of a potential client and explain why they should use our services.

1 Answers

Chipotle would be a great potential client as they have recently undergone an incredible surge in media coverage. In order to approach a resolution to recent, negative coverage, the extent of the damage must be assessed. This way, an appropriate strategy can be formed and progress can be tracked over time to show either successful or unsuccessful brand reputation management. Less

Meltwater

You are a Meltwater CS rep. You are calling the Director of Communications to discuss an upcoming renewal

1 Answers

The mock call scenario was testing your ability to get keep the conversation going and agree on a time to discuss renewal. Less

Upper Hand

What do you regret most in life?

1 Answers

I forget - it wasn't a good answer though. VERY odd question.

National Debt Relief

Give an example when you had empathy

1 Answers

***You need to make sure you look into the vision and core values of the company, they like to live up with their core values and they emphasize having empathy to guests all the time**** Less

National Debt Relief

Do you believe the customer is always right?

1 Answers

I wouldnt say no or yes, we think were right if we're not educated on the correct answer. No one is wrong unless they we're educated and choose to be wrong Less

Emergency Communications Network

Why do you want to work for our company?

1 Answers

My answer included something about their culture and how great it would be to work for a company that saves lives. I also mentioned how I liked that it was a bigger company and opportunity to grow. Less

Doctor Genius

If you had three countries (country A, B and C), one country had potable water, another had semi-potable water and the third had zero potable water how would you get all three countries to collaborate on sharing? Resources?

1 Answers

(think problem solving...)

National Debt Relief

What is the difference when you are talking in person versus on the phone?

1 Answers

Make sure you know the difference with face to face versus phone conversations like the tone of voice or that you need to be more sensitive with phone conversations. Less

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