Customer care specialist Interview Questions

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DaVita
Patient Care Technician was asked...8 December 2016

It was a lot of behavioral based questions. Ex: tell me about a time where you were in competition with a co worker. Tell me about a time where you had to take on more responsibility than what was in your job description

35 Answers

When I had to take more responsibility than what was in my job description was when we were short handed at the clinic and I took over as the front desk and also helped triage patients before being seen by the doctor Less

Be on time in order to fulfill

I have to take make sure the patient comfortable that my responsibility

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Country Court Care

What skills/attributes do you think make you a good Care Assistant?

33 Answers

Patient Support: Trained in behavioral support and CPR. Healthcare Delivery: Knowledge of medication administration and taking vital signs. Confidentiality: The ability to keep a patient’s records private. Patience: The Capacity to stay calm when patients behave in an unhelpful manner. Time Management: Able to work on my own initiative and prioritize workload. Communication skills: Good listening and communication effective. Equipment Trained: Safely using aids and personal equipment in a manner that respects the dignity of customers. Housework: such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linen. Less

Patient Support: Trained in behavioral support and CPR. Healthcare Delivery: Knowledge of medication administration and taking vital signs. Confidentiality: The ability to keep a patient’s records private. Patience: The Capacity to stay calm when patients behave in an unhelpful manner. Time Management: Able to work on my own initiative and prioritize workload. Communication skills: Good listening and communication effective. Equipment Trained: Safely using aids and personal equipment in a manner that respects the dignity of customers. Housework: such as dusting, tidying, washing floors, vacuuming and sweeping, doing the laundry and ironing, making beds and changing the linen. Less

I possess the Ability to achieve set targets while responding to changing , with end-user knowledge of Microsoft Word, Excel and PowerPoint. Team oriented, with proven ability to work alone or as part of a group. Excellent written communications ability combined with a professional telephone manner. Driven and self-motivated, with a 'can-do' approach. The value that I will bring to your organisation includes a strong skill set which I have developed through my academic experiences. Less

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Medivet

Do you think about a nursing career in the future?

23 Answers

Yes that has always been my goal, it will enable me to give more care to those in need Less

Yes

Yes l do it has always been my wish l am passionate about care.

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Northwell Health

1. Tell me a little bit about yourself. 2. What characteristics do you possess that you believe you would be good for this job?

17 Answers

Exercise

1. Myself megha, residing at India. Done my schooling s from Presentation higher secondary school, completed diploma in Medical Transcription from Keltron. Married nd have a 3 year old baby. Working as medical transcriptor in Starcare health hospital. 2. Good language, good knowledge about medical terms, speed nd ease in typing Less

Work when I ask to when short of staff

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Bluebird Care

How many years experience I have as a care worker?

16 Answers

1 Year

I have worked for 5 years

I answered the duration that I have worked for.

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Hilton

When was a time that you had to deal with a unhappy or hostile customer, and what was the outcome?

11 Answers

I got "the letter" . I was not picked. Oh well, I will keep on trying...

Me too they sent an email saying training classes were full but that might be a nice way of saying not qualified Less

Lauren, sorry. I have not gotten the call back yet. I couldn't find where to post anything but whether I had accepted, or had not, so I put that I had. I read somewhere that it took at least a week?? Less

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Dialysis Clinic Inc

What do you need in a supervisor in order to succeed?

10 Answers

supervisor to be firm on his job and responsibilities

Communication is good

Communication at all time

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Ontrak Health

Complete a role play motivation interview with interviewer.

9 Answers

I didn’t. This was a little much to expect from a potential employee who was told I would be trained on how to do motivational interviews. Less

I declined to go forward with interview process. I had figured out right before the third interview that the job was.not desirable. Less

There were a lot of steps required for the interview process. Long and drawn out. This test and that test, then internet speed test and on and on.... I did it all! I went through the whole, long process and felt and was told that I did great and kept moving on to the next steps. The Monday after my final interview, I was told by the recruiter that everyone liked me and that my scores were "very high" but that the last person to interview me thought that I would be "bored" with this job. We were both perplexed... I did everything right, have all the right experience, and the recruiter handed them a good candidate. I was not made a job offer off of an assumption, yet this company is currently is using a Temp service to fulfill their contracts. Thoughts would be first- You are being handed good, quality candidates, yet not hiring and using a temp service??? Ummm, okay. Next Advice- Simply clarify the role and use open communication with the candidate to confirm that the candidate is comfortable with the job pace. DO NOT just assume anything in life. That can get you proven wrong... Also, the company needs to listen to the recruiting service that THEY have in place. The recruiters put forth a great deal of effort, and are working very hard to find good talent only to be brushed off by management of the company. I just have to wonder if HR is aware of this process. I would love to speak with the HR dept about this situation. Less

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Kroger

How would you deal with telling a customer no?

7 Answers

The. Customer is always right. I would assist the customer look for the item and after not finding the item I would have the department Manager check in the back and then offer substitutions. If that is unacceptable I would check nearby Kroger’s. Less

I wouldn't tell them no bluntly, I would understand their request and then talk to the nurse in charge, telling them what the patient thinks he/she might need. Less

Well, you never say "no" to a customer. I would just offer alternative solutions. Example, if they want fresh peaches and we don’t have them, offer the frozen ones or maybe even canned ones? Less

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YMCA

What prior childcare experiences do you have, and why would you be a good fit for this position?

7 Answers

working withe special need kids it was vary challenging to me

love to work withe people and working withe the other as a team

lunch monitor working with defiant age of kid

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