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Customer success director Interview Questions

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Customer Success Director interview questions shared by candidates

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Customer Success Project Manager was asked...4 January 2018

I was asked to name 7 strengths.

1 Answers

I luckily was able to list off 7 strengths.

RoverPass

Could you provide an example of creating and implementing a new process from your past.

1 Answers

I provided an example of how I created and implemented a brand new onboarding process for an Account Management team I ran. Less

Fast (CA)

Conversation with the recruiting team was largely a sales pitch for the company, otherwise mostly basic questions about my experience were covered such as team size, customer lifecycle, leadership style, and revenue responsibility. Upon reading the news of the company's abrupt shutdown earlier this month it's no surprise that my questions about fundraising, burn, revenue retention, and growth were deflected.

1 Answers

After pleasantries, the interviewer seemed hesitant to take the lead or perhaps preferred a casual conversation so I proceeded to ask questions that are important for my diligence on the company to understand current gaps and areas of opportunity. As we neared the 30 minute mark I again asked if there was anything else that this person wanted to discuss or ask then was prompted with a broad question about my management experience that to answer appropriately took us 10 minutes beyond the scheduled time after follow up questions. Less

Tanium

The phone screen and initial interview consist of standard interview questions

1 Answers

Anyone that has practiced for standard interviews should be able to handle

HireVue

What was my first job?

1 Answers

I let them know my first job and how it was relevant to the job I was applying for Less

HireVue

What else do you want the interview team to know?

1 Answers

I summarized my attributes.

HireVue

Give us example(s) of difficult customer and how you turned them in your favor

1 Answers

How did you answer this question? (Optional)

Mendix

Q: What was your role post sales with customers?

1 Answers

Their current strategy is to have customer success play more of an ongoing role in engaging customer in future projects that would use their programming platform. Customer success to Mendix is a strategic account manager / consultant role. Less

Cognite

Why do you want to work for this company?

1 Answers

Ambition of company, value proposition of technology, opportunity to contribute and grow to scale company and success, culture and diversity of environment Less

Cognite

This is a scale up and smaller company than the companies you worked at before. How do you see that for you?

1 Answers

Focus on relevant experience at similar size companies and personality and skillsets relevant for size of company and stage in journey Less

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