Customer success director Interview Questions
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Customer Success Director interview questions shared by candidates
Conversation with the recruiting team was largely a sales pitch for the company, otherwise mostly basic questions about my experience were covered such as team size, customer lifecycle, leadership style, and revenue responsibility. Upon reading the news of the company's abrupt shutdown earlier this month it's no surprise that my questions about fundraising, burn, revenue retention, and growth were deflected.
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After pleasantries, the interviewer seemed hesitant to take the lead or perhaps preferred a casual conversation so I proceeded to ask questions that are important for my diligence on the company to understand current gaps and areas of opportunity. As we neared the 30 minute mark I again asked if there was anything else that this person wanted to discuss or ask then was prompted with a broad question about my management experience that to answer appropriately took us 10 minutes beyond the scheduled time after follow up questions. Less
The phone screen and initial interview consist of standard interview questions
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Anyone that has practiced for standard interviews should be able to handle
Give us example(s) of difficult customer and how you turned them in your favor
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How did you answer this question? (Optional)
Q: What was your role post sales with customers?
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Their current strategy is to have customer success play more of an ongoing role in engaging customer in future projects that would use their programming platform. Customer success to Mendix is a strategic account manager / consultant role. Less
