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Start by slowing your own breathing and speech patterns. Express how you want to help the best possible way but you first must completely understand the situation and them have the consumer take a breath and explain what the issue is. After the explanation, ask a question about the specifics of a certain situation. Rinse and repeat until the situation is calm. Once it has been de escalated, then you can address how the consumer wishes to change their approach in order to get the desired outcome. Less
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Yes! I am doing before 10 years with a international NGO as a volunteer.
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Let them buy it bc the client ALWAYS has the final choice.
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Setting anchors and going to ISE
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They will want you to have high speed internet with an ethernet cable, a quiet place to work, and they will want you to have an over-the-top happy attitude (think working at Disneyland kind of attitude). They will want you to say the script a very certain way consistently. Less