Pharmacy Technician Interview Questions
A pharmacy technician works closely with pharmacists to carry out administrative duties and supply patients with prescriptions. Be prepared to answer questions about your ability to deal with confrontational customers. You may be asked to engage in a few role-play scenarios, such as a patient not understanding how to take their prescription or a patient approaching you in a lot of pain.
Top Pharmacy Technician Interview Questions & How to Answer
Here are three top pharmacy technician interview questions and tips on how to answer them:
Question No. 1: How would you prioritise work to help the pharmacy run efficiently?
How to answer: The interviewer wants to gauge how well you can juggle a heavy workload and maximise productivity with this question. Answer by stating how you would review the pharmacy procedures before starting to make sure you can step into the role and contribute to the team straightaway.
Question No. 2: Do you believe customer services skills are important for a pharmacy technician?
How to answer: Answer this question by stating how important it is to have excellent customer service skills in a pharmacy technician job because you are often the face of the pharmacy. You can talk about your experience working with customers and how you have built relationships with them in a previous position. You can also explain how you can remain positive, even when dealing with a demanding customer, and help them work through an issue.
Question No. 3: Why did you choose to become a pharmacy technician?
How to answer: The interviewer wants to gauge how enthusiastic you are about the profession with this question. Explain why you decided to become a pharmacy technician, whether it was your interest in chemistry or the role that it allows you to play in overall health service. Before your interview, think back to how you came to the decision to study pharmaceuticals. If you are using the position to reach another goal, such as becoming a pharmacist, you can also mention this. It never hurts to show ambition.
Why do you want to work for us?
4 Answers↳
(In my head I was saying "to get paid") I said "I have read good things about the company and as I am a college student interested in the Pharmaceutical Sector I think this would give me a solid base for a career. Less
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It's my dream job
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It is a service work
When a customer complains about how long they had to wait, which can sometimes happen when there is not enough people working, how would you handle talking to this customer?
3 Answers↳
I would thank the customer and apologize for the wait.
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If needed I would fill the script myself and pass to be checked by Pharmacist and immediately return script to customer. Less
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Explain that you are sorry about their wait and ask the pharmacist to help with this customer if they continue to complain. Less
How would you respond to an angry or irritated customer?
3 Answers↳
Explain that I understand their frustration and that I will see what I can do to fix the problem. Less
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I would take time to listen to his/her concern or frustration and addresses them . Then give any advise as possible as I can if I find out his concern can no be addressed by our services. Less
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I would primarily acknowledge their stress and concern in the matter in order to acknowledge their personal sentiments, as customers appreciate when they are valued and treated as such. I would then proceed to communicate to identify the source of conflict, and thus proceeding to alleviate their concerns. At the commencement of the resolution, I would then thank them for their time and patience in such a matter, and bid them a great day and letting them know that I am available should further assistance be required. Less
- Why should we hire you? - Explain what you would do if a customer is yelling at you. - Describe your pharmacy experience.
3 Answers↳
I've had the yelling customer... I'd say mam or sir would you like to speak to my manager and let them hash it out Less
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I don't have any experience in the pharmacy department but I'm a fast learner... delivered in the Kentuckiana area for over twenty years... great people person... good references... thanks Less
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When being asked situational questions about how you've handled difficult situations in the past, use the STAR method (you can never go wrong with it). That's the Situation, Task, Action & Resolution. Less
If a child weighs 50lbs, and the drug is dosed in 2mL/Kg, what is the child's dose in mL?
3 Answers↳
22.4ml
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45 or 46 depending on how they choose to round.
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50lbs = 22.72kg 22.72kg/ 2ml/kg remove the kg and divide 22.72/2ml=11.36ml my pharmacist requires rounding up so 12ml would be giving to the patient so if the doctor orders bid for ten days the patient would need a 240 ml to complete therapy. Less
How do you solve conflicts?
3 Answers↳
Have a tickle contest.
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Practical and informative, philosophical and creative.
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By kicking and screaming crying until I get my way. Like most adults nowadays.
"Why do you want to work in a pharmacy?"
3 Answers↳
I had no idea how to answer this.. I had a complete brain fart lol but he laughed it off and answered it for me lol! BUT I should have answered "I would like to work in a pharmacy because I have been going to school to be a certified pharmacy technician and this is a career that I have been pursuing" or something between those lines. Less
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Easiest question. I would like to work at a pharmacy because I enjoy helping people manage their health lives and stay healthy and monitor their long term health conditions. Less
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I would like to work in Pharmacy because I enjoy learning about and exploring new medicines. I'd also like to further my career one day and become a pharmacist. Helping people lead a healthy life is something I look forward to. Less
When will you be available to work?
3 Answers↳
I'm available to work weekends and late nights until closing.
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I'm available to work week days and some weekends.
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I’m available to work flexible hours and when needed