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I answered accordingly, utilizing each of my past positions to point out what I learned or skill I acquired at that position that applied to what they stated in their ad. I worked for 2 days on the power point presentation on a health insurance related topic that you would utilize to instruct providers, created the handouts and a FAQ sheet to provide for each attendee along with a printout of the power point. Less
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Always remember that the person is not mad or upset with you personally. I would understand the frustration of the provider, put myself in their shoes, let the caller speak and really LISTEN. I would utilize the method of saying to the provider "So what I hear you saying is......." so that I could make sure I understood exactly why they were frustrated and what their expectations were from us to fix it. Less