Support engineer ii Interview Questions

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Support Engineer Ii interview questions shared by candidates

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Proofpoint
Level II Support Engineer was asked...15 November 2012

"What is it, exactly, that you do every day?"

2 Answers

Shahs

I had no answer. I stuttered, "Well, in support, you don't really have to go looking for things to do..." Less

Kotori Technologies

Most were how you would handle different troubleshooting situations, very general, open ended and the cultural questions were the usual "Strength and Weaknesses' BS.

2 Answers

If the recruiter calls about this company, it's because he can't find anyone they like. Here's a hint, if you are older and ex-military they will dislike you. Extremely Anti-Veteran Less

This is a strange response, in that I am a service disabled veteran, and we prefer veterans and even give Veterans Day off company-wide.... Less

VMware

"What does APD mean?" Something about, "Name an interface that allows for applications to communicate with web based content or software"... the answer is API, but the question is more strangely worded.

2 Answers

All Path Down

All path dead

Amazon

What causes a machine to receive a 169.x.x.x IP address?

2 Answers

APAPI - Due to DHCP server being unavailable

It is Apipa, when there is no IP address, may be due to cable, port or whatever, and we force for an IP address, Apipa comes up. and also it is computer generated. not dhcp. Less

Tech Talenta

How would you troubleshoot .msi files in relation to Visual Studio?

1 Answers

I explained I would troubleshoot the log files primarily, and check the registry. Less

Luma

OSI layer troubleshooting

1 Answers

I answered this question by going through the first 3 layers of the OSI layer.

EMC2

Why do you want to work at our company?

1 Answers

Because I want to improve my knowledge and skills by working in a reputed company like your's and I want to build my career's also. Less

CodaMetrix

Tell us about yourself and your experience

1 Answers

Typical go over your history and how it relates to the role.

All Covered

What are your daily duties?

1 Answers

I gave a long list and advised that that was not all inclusive.

Pure Storage

Personal Experiences with various scenarios, and how you handled specific situations with Customers.

1 Answers

Best possible scenarios that I was able to think of on the fly.

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