Technical Support Associate Interviews

Technical Support Associate Interview Questions


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Dell Technologies
Client Technical Support Associate was asked...27 March 2017

What does the term RAID mean?

3 Answers

Through questions like this, interviewers are mostly trying to test your skillset (and its relevance to the role) as robustly as possible, so be prepared for multiple offshoots and followups. It could be a useful exercise to do mocks with friends or colleagues in Dell to get a real sense of what the interview is actually like. Alternatively Prepfully has a ton of Dell Client Technical Support Associate experts who provide mock interviews for a pretty reasonable amount. Less

RAID (redundant array of independent disks) is a data storage virtualization technology that combines multiple physical disk drive components into a single logical unit for the purposes of data redundancy, performance improvement, or both. Less

redundant array of independent disk


Would you be able to work in shifts & relocate if needed.

1 Answers

I said yes.


Technical Round: 1) Your Laptop/PC configuration 2) Internet Troubleshooting 3) Booting error/how to rectify 4) Phishing mails 5) IP address? How do you find your own ip? 6) TCP/IP protocol

3 Answers

Can you tell me the consultancy name so that I can make a try

Consultancy Name please?

Pretty easy questions! Find them yourself!

Dell Technologies

The most difficult question I had to answer was about the gaps I had in my career. They wanted to make sure that I wouldn't be quitting soon.

2 Answers

to ring the bell in dell !

I had ventured into business with my cousin in my native but had to get back to Bangalore as he was in a position where he could manage things on his own and I wanted to pursue my career in Tech Support to help me get into IT later on. Less

Dell Technologies

Suppose you start up your computer and the motherboard splash screen appears, but it's followed by a black screen with a blinking cursor. What do you think that is, and would you do?

2 Answers

I would surmise that there is no OS on the system or a hard drive or video card malfunction. I'd reboot the computer and go into BIOS setup. There I would make sure that the harddrives are found and the video card is functional. In most BIOS', the host OS is listed. If all are fine and dandy. Then I would see if there was an onboard vga port I could change the monitor and check that. Less

Just to add to what Tariq said. To bypass a lot of needless troubleshooting I would check to see if there is a USB flash drive plugged into the computer. If Yes remove and restart! If no see above. Less


What is a Database?

2 Answers

A collection of Tabular Data which is created , developed and deployed.

The storage of raw facts

Red Hat

You have an LVM setup like this. You have run out of space on your filesystem, you cannot delete data, and you do not have any more storage devices. Where can you look for more storage space? /dev/sda -> physical volume -> volume group -> logical volume -> filesystem -> /mnt/stuff

2 Answers

I admitted I didn't really remember the structure of LVM, and that is what this question is about. So we moved on from that. If you do understand LVM it is pretty straight-forward. Less

tune2fs -m0 to remove the 5% reserved space.

Dell Technologies

On your previous employment how did you assist with IT issues?

2 Answers

Well, most of my of my tasks related to configuring and setting up workstations. Ensuring that monitors, keyboards, and other computer system peripherals functioned properly. Less

There's quite an extended back and forth in actual interviews for questions like this, so nothing quite like real practice. The Prepfully Dell Client Technical Support Associate experts have actually worked in this role, so they're able to do an honest-to-God accurate mock, which really puts you through the paces. Less

Dell Technologies

What does an “!” Mean in device manager

2 Answers

A yellow ! point next to a device in Device manager means that the device is conflicting with other hardware or it may indicate that the device or its drivers are not installed properly. Less

yellow exclamation point in device manager means that there is an issue with the device such as missing driver or the driver is not installed Less

Dell Technologies

what are versions of windows

2 Answers

could not answer

In these sorts of interviews you really need to drill down and understand what the interviewer is looking for. A good way to simulate a real interview experience is to do a mock with one of the Dell Client Technical Support Associate experts on Prepfully, rated super strongly on TrustPilot... Less

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